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Who are you?
The Technical Operations Coordinator role is responsible for the set up and maintenance of electronic file feeds using EDI tools. This position also provides day to day support for the Application Development team. This includes the research and resolution of all data record errors and establishing contact with data-trading partners to correct any failures. This position must be able to clearly and effectively communicate with internal employees as well as external partners.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Translates business requirements into a viable technical solution document that meets the stated objectives requested.
- Analyzes, maps, and implements claim files, accumulator import/export files, and eligibility files.
- Assists with monitoring performance of programs after implementation.
- Coordinates and analyzes all EDI testing, implementations, and upgrades.
- Recommends improvements to processes, and coordinates with data-trading partners to resolve issues timely.
- Manages and assigns emails through the shared inbox.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
Reporting to the Manager, Service Desk, the Systems Analysis will work with the global Service Desk team, supporting 2000 users across 12 countries, and ensuring users are receiving appropriate assistance and service.
Core responsibilities will include ensuring efficient servicing of support tickets from internal users and will focus on Tier 1 support including ownership/stewardship of Office 365, Active Directory, Azure, Intune, and other cloud-based applications. Additionally, the Systems Analysis is responsible for ensuring meeting rooms, corporate technology, and audio-visual services are operational across all offices.
This is a hands-on role involving servicing tickets while ensuring high levels of customer service quality and availability.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Reports directly to the Manager, Service Desk
- Provide first level support to corporate users via phone and email to diagnose and resolve issues; escalating to senior team members proactively where required to ensure efficient closure of tickets.
- Respond promptly to support requests and maintain the 4-hour response and 24-hour fix / escalation SLA.
- Responsible for office deployments and the maintenance of technologies in that region.
- Assist in resolving hardware problems, system upgrades, networking setup and diagnosis, software problems, backup issues and file recovery.
- Assist in management of file transfer platform, creating and testing new connections, perform updates and changes to existing connections, review automation rules and workflows to aid in issue resolution.
- Triaging tickets effectively
- Assisting with SOC/ HITRUST evidence and audit requirements
- Ensure tickets are closed with correct resolution to avoid tickets being reopened.
- Manage end-user expectations and following up on end-user feedback.
- Create and maintain a functioning Service Catalog within the ticketing system.
- Ensure secure configuration of all user machines and systems to make sure OS and Anti-Virus patching is up to date.
- Assist in maintenance of Active Directory and related accounts and services, including mail and file services through standard tools to ensure settings and accounts created / removed in a timely fashion.
- Create process and user documentation relating to laptop / PC setup and review configurations before delivery to user, ensuring issues are fed back and corrected before deployment.
- Assist in the procurement of hardware and software and manage configuration and deployment throughout the organization.
- Track licensing statistics and manage IT asset list, ensuring all records are kept up to date. Help to maintain software licensing requirements.
- Delivery of assigned projects within a timely manner.
- Test applications and systems to ensure functionality before production deployment.
- Assist with special projects as requested.
- Perform other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
As a Marketing Coordinator – Reporting and Campaign Evaluation, you will play a critical role in analyzing the effectiveness of our marketing campaigns and providing actionable insights to optimize performance. You will be responsible for collecting, analyzing, and interpreting data from various marketing channels to assess the success of our initiatives. Additionally, you will collaborate closely with cross-functional teams to develop comprehensive reports and presentations that inform strategic decision-making.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Develop and implement reporting frameworks to track key performance indicators (KPIs) across all marketing channels.
- Monitor and analyze campaign performance data to identify trends, opportunities, and areas for improvement.
- Create insightful reports and presentations that effectively communicate findings and recommendations to stakeholders.
- Collaborate with internal teams to evaluate the impact of marketing initiatives on overall business objectives.
- Stay updated on industry trends and best practices in marketing analytics and reporting.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
You are a skilled client management/success professional who is dedicated to your craft and capable of working under limited supervision. In this role, you will have primary responsibility working with clients to create a plan for their program while promoting best practice program design and ensuring flawless execution. You will oversee day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. It will be necessary to support the Expansion, Strategic Accounts and/or Sales teams with growth efforts. As an Account Manager, you demonstrate internally and externally solid understanding of the success drivers and best practices to maximize client retention, revenue growth, relationship and reference-ability.
In this role you will wear many hats, but your knowledge will be essential in the following:
Client Consultation and Management
- Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients
- Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately
- Overall knowledge of client, client expectations and goals to effectively present information, respond and follow up on questions and inquiries from clients
- Establishes relationships with clients to enable successful implementation, growth and expansion of Virgin Pulse programs when appropriate to meet client goals
- Managing consultant/broker/influencer relationships aligned with clients
- Effectively communicate roadmap and engagement solutions with passion and excitement.
- Prepare and deliver reviews for each client. Perform analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives.
- Serve as a customer advocate within Virgin Pulse and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings.
- Maintain a strong knowledge of the wellness, health and navigation space, plus competition
- Trouble-shoots and resolves issues; work with the Client Delivery Team as appropriate and seeks assistance of manager with questions that are more complex
Program Management and Service Delivery
- Maintain internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc.
- Create an outreach plan to reach all stakeholders within a client’s organization
- Work with the client to understand organizational design, type of work environment, etc. and design a specific plan to maximize member engagement.
- Work with Client Delivery Team for appropriate collaboration and hand off; items include but not limited to:
- Eligibility specifications and file transfers
- Data integration
- Accuracy and execution of all client program information
- In-year utilization-based services
- Provide communication plan, in year program activities, challenges and training on how to use best practice materials; work in partnership with Client Delivery Teams for implementation
- Serves as Subject Matter Expert for Virgin Pulse Analytics tool and is responsible for training clients for utilizing the tool
- Monitor engagement and modify arrangements as appropriate
- Provide data and reports as it relates to incentive delivery and program completion
- Perform special projects as requested
Project Management
- Works closely with Project Management Team for the successful implementation of new clients
- Establishes and manages year-round client program plan(s)
- Oversees day-to-day account management activities for assigned accounts. Coordinates with appropriate personnel, such as Client Delivery, Client Solutions, Concierge Screening Coordinator, Business Analyst, etc.
- Ensure the success and quality by working with the client and acting on feedback as appropriate
- Ensures timely and successful delivery of all program components
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
The Accounts Payable Accountant a motivated, self-starter who is excited to work for a dynamic, growing company.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Review all invoices for appropriate documentation, approval and 3-way match prior to payment.
- Manage expense monthly closing of financial records and posting of month end journal entries. Ensure accuracy of financial statements.
- Continuously monitor business processes to identify process improvements that will facilitate high-quality, effective and efficient services, and advance implementation of change.
- Analyze invoices to assign cost to appropriate account and department.
- Respond to vendor and employee inquiries.
- Prepare month end and close tasks as needed.
- Review Travel and Expense reports to ensure they are in compliance with Company policy.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
The Client Delivery Project Manager is responsible for ongoing programmatic planning and project management of complex initiatives during a client's lifecycle. This role will be assigned a specific group of clients to work with on an on-going basis.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Be assigned to a specific client(s) for on-going support of their dynamic and complete projects.
- Build and maintain project plans to support key strategic initiatives within a client's program, in close partnership with the client and account team.
- Lead coordination of internal teams and associated deliverables via a project plan, to ensure client obligations are being met.
- Maintain overall project management approach internally and externally.
- Drive the coordination between clients, vendors, and internal VP parties.
- Manage the operational and tactical activities of supporting any 3rd party integrations.
- Ensure that all parties, internal and external, have clearly defined deliverables and risks are outlined if deliverables are not met.
- Serve as a subject matter expert on all operational aspects of all Virgin Pulse solutions.
- Deliver the highest level of client satisfaction to ensure a successful launch.
- Employ Virgin Pulse’s standard project methodology, processes, and procedures.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
Virgin Pulse/HealthComp is hiring an experienced Senior Software Engineer who will design, develop, and maintain core applications in our Applications Engineering development team. This person will support the success of the applications engineering team by identifying and reducing tech debt, performing code reviews and mentorship for junior developers, and developing high quality, robust software features. This role provides technical support throughout various aspects of the software development life cycle.
If you have development experience in the self-funded health insurance industry, enjoy collaborating closely with your peers, and thrive in an environment with clear goals and measurable outcomes, then this may be the perfect role for you.
In this role you will wear many hats, but your knowledge will be essential in the following:
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Works collaboratively with a team of software developers, ensuring high quality delivery of features and bug fixes to maintain and support current production applications.
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Support the assessment and optimization of existing software solutions, suggesting solutions to reduce technical debt.
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Participate in scoping and estimating processes to support sprint planning.
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Mentor other software developers by example and through hands on methods.
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Establish and uphold software development best practices supporting high quality delivery of client requirements.
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Serve as a subject matter expert on HealthComp’s products, services, and client-facing value.
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Stays informed of new and emerging development methodologies.
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Applies strong analytical and technical skills to understand, define, research, and resolve everyday application support issues.
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Supports daily application monitoring, including checking production processes and/or jobs, application performance, application maintenance, etc.
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Perform code reviews on peer development work to ensure exceptional quality.
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Provides on-call support as needed.
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Create and maintain documentation and process guidance for all projects.
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All other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
This role will report to the Senior Director of Tax and will assist with the review and preparation of U.S. and Non-U.S. direct tax provision, tax compliance and tax reporting obligations. They will also assist in tax planning and tax risk mitigation projects. This person should have a deep sense of curiosity and a solution oriented mindset. They will need to be a person who embraces change and adapts quickly to changes in the business and in priorities. Proficiency with technology and the ability to identify efficiencies will be key skills needed as the business and tax function scale to accommodate our rapid growth. We are looking for someone with a great attitude who is excited to work with teams across the organization to solve problems, deliver excellence and celebrate wins.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Data collection and analysis for annual U.S. and Non-U.S. Income Tax Provision and Compliance
- Work closely with external advisors to manage the annual tax compliance preparation and filing process for all U.S. and Non-U.S. jurisdictions
- Data collection and analysis for quarterly provision and estimated payment calculations
- Monitor changes in tax regulations and tax controversy environment for impact and planning considerations
- Assist with monthly reconciliation of GL balances in tax accounts for financial close process
- Manage annual benchmarking and annual transfer pricing documentation process prepared by external advisors
- Analyze benchmarking results against intercompany arrangement to identify any risks or amendments needed to those arrangements
- Prepare quarterly transfer pricing calculations for intercompany charges and review of transactions and outstanding balances for application of interest and withholding tax
- Review and assist in responding to various tax notices
- Assistance in identifying and implementing process and technology improvements
- Assistance with integration and analysis related to acquisitions including transaction cost analysis and Section 382 loss limitation calculations
- Assist with various tax planning and tax risk mitigation projects
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
This is a full-time hybrid position supporting a high-profile Agricultural client, in Duluth, GA.
The Health & Wellbeing Program Manager is a client-dedicated member of the Personify Health account team, focused on designing and delivering a comprehensive strategic wellbeing plan, aimed at building a culture of health, enhancing health and wellbeing engagement, and driving health behavior change through awareness and activation. The Health & Wellbeing Program Manager works side by side with the Personify Health account leadership and the client’s HR, benefits, and/or stakeholder teams. This individual will provide advocacy for Personify Health products while embracing Personify Health’s mission and values. This position will include approximately 20% travel.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Provide direction and subject matter expertise in defining, designing, developing, communicating, and executing a comprehensive health and wellbeing strategy
- Utilize project management skills to develop and execute health and wellbeing programs according to timeline and budget
- Monitor, evaluate, and respond to program measurements and participant feedback, including operations and quality, to drive continuous quality improvement initiatives and goals
- Serve as an integrated partner and the face of wellbeing to the client population, guiding members to appropriate resources and offerings
- Engage and partner with client leadership, stakeholders and internal groups (Diversity & Inclusion, Employee Resource Groups, etc…) to build and support a culture of health
- Leverage community partnerships to support client goals including initiatives related to social determinants of health, diversity and inclusion, health, and holistic wellbeing (mental, physical, social, community, financial, and safety wellbeing)
- Collaborate with the client’s health plan and vendor partners to identify opportunities for health awareness and engagement, and to drive utilization of the client’s suite of health, benefits, and wellbeing offerings
- Launch and lead a Wellness Champion Network across key client locations
- Support Personify Health platform enrollment and ongoing engagement to associated solutions, resources, and partners
- Lead implementation of health promotion programs including health screenings, flu shots, and open enrollment events
- Lead regular data assessment and reporting to internal and external stakeholders and leadership, while defining opportunities, tracking impact, and determining next best steps
- Collaborate with Personify Health and client support teams including Marketing, Product, Business Operations, and Customer Service
- Partner with Personify Health peers to share best practices and opportunities to drive best-in-class services to our clients
- Provide support for renewal and expansion planning as appropriate
- Perform other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
We’re in search of a RPA Program Manager to be part of our Intelligent Automation Team that is ready to innovate and explore what’s possible in the world of robotic automation, low-code development, and artificial intelligence (AI). In this role, you’ll collaborate with business operations, business analyst, and RPA Developers to make sure all projects are completed on time with a high level of quality.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Manage the portfolio of Automations and Low-Code projects, ensuring timely delivery, budget adherence, and achievement of desired outcomes. Coordinate cross-functional teams and manage stakeholder relationships.
- Identify and assess potential automation opportunities across the organization, evaluating their feasibility and potential ROI.
- Develop comprehensive project plans, including timelines, resource allocation, and budgeting, to ensure smooth execution.
- Maintain and prioritize the project backlog, ensuring that all tasks are clearly defined and aligned with project goals.
- Serve as the primary liaison between the RPA team, business units, and external stakeholders, ensuring clear communication and alignment on project objectives.
- Identify potential project risks and develop mitigation strategies to ensure project success.
- Provide regular updates to stakeholders on project progress, challenges, and outcomes.
- Collaborate with RPA Business Analyst and Developers to ensure project scope are established and appropriate expectations are met.
- Maintain current knowledge of relevant technologies and business processes.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
The Proposal Team is a collaborative group of individuals who deliver high-quality written responses to new prospects and renewing client RFIs and RFPs. The team includes proposal writers. We value initiative, accountability, and mutual support.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Maintain a solid understanding of current and future product capabilities and pricing approach.
- Coordinate with the Sales lead on all aspects of the proposal delivery process: evaluation, project kick-off, initial response, refinement, proposal submission and follow-up
Essential Functions:
- Analyze Request for Proposal (RFP)/ Request for Information (RFI) requirements, determine alignment with HealthComp’s value proposition and differentiation strategy. Prepare milestone schedule, outline, and cross reference matrix to meet proposal requirements. Act as main point of contact and project manager for the assigned proposal.
- Organize and coordinate proposal resources and ensure completion of all assignments, review of all work and adherence to internal quality control process.
- Ability to expertly support proposal management and technical writing assignments.
- Coordinate final proposal document production for submission (in print and/or electronic format)
- Facilitate regular progress updates with proposal deal teams while ensuring adherence to the established proposal matrix and schedule.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
This position is a key member of the Commercial Enablement Team. Helping to provide strategic and administrative support to the Commercial Team. This role will be responsible for managing training, documentation, communication, and project management, among other deliverables that arise to support the Commercial Team. Deliverables of this role range from providing frequent/relevant updates through meetings and documentation to the Sale team, performing frequent needs assessments to prioritize meaningful projects for the Commercial Team, maintaining a knowledge base and process documentation, serving as a Subject Matter Expert for the team across international products, collaborating with internal departments to serve as the voice for international needs. Examples of additional projects are supporting curriculum development, virtual trainings, and go to market project management.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Become a subject-matter expert in all Virgin Pulse product and service offerings, partnerships, processes, and other support materials for the Sales, with a specific focus on international team.
- Develop, deliver, and update thorough training curriculum and documentation targeted towards the needs of the Sales team including but not limited to creative presentations, shared knowledgebase, online L&D modules, process flows, role plays, playbooks and competency tests.
- Collaborate and serve as a liaison between Marketing, Product Development, and other internal departments, existing subject matter experts and department stakeholders on current and upcoming product enhancements and innovations to keep material current and effective.
- Coordinate with internal resources and/or third parties/vendors for the flawless execution of projects
- Provide frequent relevant updates to the Virgin Pulse International Team, which focus on existing and new Product concepts and/or implementing new processes. Done through meetings and documentation.
- Working with internal teams to provide an international voice on prospect & client needs and reviewing and updating as needed to ensure it works for our clients/product features.
- Perform frequent team needs assessment with internal and external constituents to understand strengths and opportunities when creating and prioritizing projects.
- Measure training effectiveness using methods such as focus groups, surveys, and other creative ways to receive feedback.
- Assist in maintaining a searchable resource library (tagged with international application) for Sales and partners with internal departments to ensure their materials are accessible and up-to-date.
- Keep up to speed on SaaS (Software as a Service) Learning & Development best practices and apply those tactics to projects and presentations.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
Under supervision of the Team Lead, Technical Documentation, the Documentation Specialist will be responsible for contributing to and maintaining an extensive documentation library for the organization’s internal use. This role is responsible for collaboration with cross functional teams on the end-to-end documentation requirements of product and features, appropriate to its intended audiences.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Create, revise, and maintain documentation for products, services, and features.
- Gather information from subject matter experts (SMEs); research technical concepts to produce accurate and comprehensive documentation.
- Structure and organize information effectively, ensuring ease of navigation.
- Simplify complex product and feature knowledge by breaking it down into clear, step-by-step documentation, guides, and instructions to enhance understanding.
- Review and edit work for accuracy, consistency, and adherence to style guidelines.
- Gather usability feedback from users to improve documentation based on their insights.
- Strong writing skills
- Strong organizational skills
- Attention to detail.
- Effective communication skills, verbal and written.
- Flexibility/adaptability in dynamic environment
- Problem solving/critical thinking skills.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
The Manager, Engineering is an experienced leader with demonstrable people skills, technical knowledge, and passion for delivering world-class software. As an engineering manager, you’re responsible for growing and inspiring engineering teams to contribute outstanding quality work. You will lead a group of cross-functional engineers to work closely with product owners, designers, and other engineering teams to ensure the overall business vision aligns with the development work. The ideal candidate comes from a background of having been a talented and self-motivated engineer with management experience and a track record of shipping code to production in rapid iterations in a high volume, high availability SaaS company. A passion for employee engagement and wellness industry is a must-have since Virgin Pulse's motto of changing lives for the better is what motivates us every day.
In this role you will wear many hats, but your knowledge will be essential in the following:
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Work to improve operational efficiency and develop a vision that leads to long term success of engineering teams.
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Demonstrate in-depth domain knowledge about every aspect of engineering operation.
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Model and perform as the ambassador for our core values and lead by example while leading your team with clear expectations and integrity.
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Execute on business strategy and goals.
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Actively engage and manage key engineering activities of key components and initiatives owned by the team.
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Develop creative solutions and solve execution problems along the way to meet the project timeline.
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Manage and deliver on excellent platform up-time guarantees and acts as the higher-level escalation contact for the platform.
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Cultivate a high performing engineering team culture to meet and exceed key engineering success metrics, which include a people success metric.
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Select and hire high caliber talent and work to develop team’s skills, knowledge, and abilities for career growth and goals.
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Collaborate with product owners with scope estimates and high-level milestones for evaluations of upcoming projects.
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Work as a team with scrum team in an agile environment to ensure that work is consistently sequenced, digested, and completed at a reasonable velocity.
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Provide architectural vision and technical coaching to tech leads and engineers to deliver high-quality products.
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Establish, communicate, and enforce engineering best practices such as code quality, unit test coverage, pull requests, and code reviews.
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Emphasize long term quality and productivity improvement by strategizing and implementing a wide range of engineering initiatives such as automation and training to improve delivery capability.
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Continuously identify and address inefficiencies at a macro level.
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Run a team that maintains and extends our very large platform including web and mobile applications, API services, and myriad back-end services such as data ingestion for activity tracking devices.
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Work closely with product managers and your team to prioritize stories, get them estimated, scheduled for sprints, and keep them on track for delivery.
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Manage developers and QA engineers who report to you directly, meeting with them regularly to ensure they are meeting their goals and happy with their career growth.
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Collaborate and coordinate with the engineering management group to brainstorm future strategies and plan resource needs.
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Work with developers and QA to get everything tested and merged for a release. Review code and help QA with testing when needed.
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Work with other engineering teams to plan upcoming projects, coordinate with operation, support, and infrastructure teams to make sure delivery of new project goes out smoothly.
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When you are not managing, you are strategizing, providing strategic direction to the team, removing roadblocks, reviewing metrics and data analysis, or building analytics dashboards.
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Attend weekly Engineering Management team stand-ups and sync-up on larger Engineering initiatives.
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Own and control your team roster, resources, and deliverable's.
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All other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
Virgin Pulse/HealthComp is hiring an experienced Software Developer who will design, develop, and maintain core applications in our Applications Engineering development team. This person will support the success of the applications engineering team by developing high quality, robust software features. This role provides technical support throughout various aspects of the software development life cycle.
If you have development experience in the self-funded health insurance industry, enjoy collaborating closely with your peers, and thrive in an environment with clear goals and measurable outcomes, then this may be the perfect role for you!
In this role you will wear many hats, but your knowledge will be essential in the following:
-
Works collaboratively with a team of software developers, ensuring high quality delivery of features and bug fixes to maintain and support current production applications.
-
Participate in scoping and estimating processes to support sprint planning.
-
Establish and uphold software development best practices supporting high quality delivery of client requirements.
-
Serve as a subject matter expert on HealthComp’s products, services, and client-facing value.
-
Stays informed of new and emerging development methodologies.
-
Applies strong analytical and technical skills to understand, define, research, and resolve everyday application support issues.
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Supports daily application monitoring, including checking production processes and/or jobs, application performance, application maintenance, etc.
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Perform code reviews on peer development work to ensure exceptional quality.
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Provides on-call support as needed.
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Create and maintain documentation and process guidance for all projects. All other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
Tech Leads are the development point person for their Product Delivery Team and have a proven track record of excellence in their areas of expertise and are a “Development Expert” to engineering. You stay current in the latest Engineering trends and have experience designing and implementing complex SaaS solutions. You know dependencies with underlying systems and can fix issues in the system interfaces. In addition to developing and solving complex tasks, you prioritize development stories, provide estimates, and create subtasks to implement product features within the sprint. You have high ownership in production issues that arise and actively work to a timely resolution. You are involved with architecture decisions for the development framework, perform code reviews, promote coding standards, SOPs, and push for new development tools and technology where needed.
In this role you will wear many hats, but your knowledge will be essential in the following:
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Spearhead the design, development, and testing of new platform features, components, and enhancements.
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Collaborate, groom, and provide technical guidance to Product Management
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Translate business requirements into sequenced user stories aligned with product roadmap.
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Technical lead during sprint grooming, planning, and kick-off ceremonies to raise awareness, provide implementation guidance, and user story estimates.
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Set and guide the technical direction within and across teams.
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Lead in software architecture discussions and setting technical direction.
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Provide technical leadership and coaching to more junior team members.
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Promote, recommend, and enforce coding standards and SOPs.
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Perform code reviews.
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Research and implement new technologies where appropriate.
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Identify and come up with strategies to resolve technical debt.
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Takes operational responsibility in resolving production issues.
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All other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
The Director, Engineering is a leader of strategic and operational decisions and provides foresight and direction to engineering. They are passionate about technology and foster a culture of continuous improvement through innovative solutions. They develop architectural plans and release strategies, have advanced knowledge of our platform, tech stack and trends within the field of engineering. They have demonstrated the ability to create and cultivate high performing teams that deliver products with quality, timeliness, and scalability. They make measurable gains in operational efficiency and shown the ability to strategize by long-term thinking. They are a role model and ambassador of our core values that have led by example. They cultivate a culture of excellence across product delivery teams. Comfortable owning business goals, they actively manage engineering activities of key components and initiatives across engineering teams and creatively solve execution problems to meet project timelines.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Leader of strategic and operational decisions.
- Focus on operational efficiency and long-term thinking.
- Work with engineering teams to plan upcoming projects, coordinate with operations, support, and infrastructure teams to ensure smooth delivery.
- Lead efforts to resolve issues across product delivery team.
- Engage in Scrum team meetings to ensure work is consistently sequenced, digested and completed at a reasonable velocity.
- Collaborate on software architecture solutions.
- Excellent communicator across product delivery teams
Supervisory/Responsibilities/Duties
- Regular meetings with team members directly reporting to you to ensure they are meeting goals and happy with their career growth.
- Create and cultivate high performing teams.
- Attract and retain talent while improving overall team morale.
- Role model who leads by example and a good ambassador of our core values
- Mentor and coach engineers and leadership in their career development
- Performance management activities
- Foster a culture of teamwork, self-organization, and continuous improvement through innovative solutions.
- Assist team in finding innovative and creative ways of solving problems.
- Provide foresight and direction to engineering teams.
- Plan and manage budgets.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
The Virgin Pulse Proposal Team is a collaborative group of individuals who deliver high-quality written responses to new prospects and renewing client RFIs and RFPs. The team includes proposal writers and a database manager. We value initiative, accountability, and mutual support.
- Proposal Management process and procedure best practices.
- Team and pipeline management.
- Managing win rate and company reporting for all proposals.
- Experience with change management.
- Setting quality standards and providing quality assurance for proposal team.
- Expert user of proposal software (Qvidian preferred)
In this role you will wear many hats, but your knowledge will be essential in the following:
- Evaluate current proposal process and create plan for improvements
- Implement processes and procedures to ensure all proposal team members are providing same level of service to internal customers.
- Bring best in class knowledge and experience of proposal process
- Manage proposal volume and assignment to balance workloads
- Ensure final proposal document production (in print and/or electronic format) is consistent and adheres to brand standards
- Provide monthly, quarterly and annual reporting of proposal management team work including deal progression, win rates,
- Ability to expertly support team of proposal managers with management and technical writing assignments.
- Identifying gaps and working effectively across the organization to gather information.
- Incorporate competitive intelligence, market feedback, and other findings into the proposal responses.
- Assist database manager with ongoing content maintenance and updates.
- Track activities and opportunity information using a CRM system (Salesforce.com)
Supervisory Responsibility
- Management experience of a proposal team and process in the last 5 years
- Manage team of proposal managers to ensure quality and timely completion of assignments.
- Partner with leadership on end-to-end proposal team process improvements
- Management of quality process, editorial process, and brand adherence
- Manage Proposal team metrics and ensure timely delivery for leadership.
- Active participant in proposal software relationship management
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
As a Partner Relationship Manager, you will join our Virgin Pulse/HealthComp Member Services team. Our team manages the operations of our support services functions including contact centers and back-office support. We have multiple BPO's across different geographies and are accountable for performance management, compliance, risk management, and budget.
You will help manage the day to day operations of one or more sites for VP/HC. This includes performing deep dives of key performance metrics, helping to facilitate the deployment of new launches, identifying root causes and barriers agents are facing and then implementing solutions. You will need to be self-driven and passionate about improving the agent and member experience. You will work cross functionally with BPO leaders and other internal teams on a regular basis and will need to be able to communicate needs and challenges clearly.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Run daily and weekly operations reviews and handle KPI management
Partner with the Member Services org and BPO teams to conduct root cause analysis and identify operational process standardization opportunities
Create ad-hoc operational reports, provide status update on metrics and initiatives, and contribute to the improvement of our reporting systems for KPIs
Identify and solve complex customer service issues, and proactively prevent negative service trends
Develop and maintain strong working relationships with employees at every level in the company with all levels of call center operations
Represent your sites in internal business reviews
Demonstrate a management system that encourages participation and ownership, along with a continuous focus on action and customer satisfaction
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Who are you?
The Client Success Associate will have responsibility for maintaining a broad understanding and technical knowledge of the Activate products and services to ensure quality delivery on service and performance commitments to clients. This role will support and help execute the strategy coordinated by Account Directors and the Account Management team.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Deliver agreed reporting from internal tools (set up automated reports on our platform)
- Maintain or create custom reporting (Excel spreadsheets, Word documents, PowerPoint)
- Be responsible for accurate data entry used for client invoicing
- Monitor the platform and submit tickets as needed (as examples client support, reject remediation, phone number updates, platform access review)
- Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team
- Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
- Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation/launch
- Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, and other teams) to execute on deliverables for clients
- Familiarity with the following tools is helpful but not required: Salesforce, Gainsight, JIRA
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.