Client Success Manager - ASIA

Job Locations SG
Job ID
Posted Date
2 weeks ago(11/11/2020 11:42 PM)
Regular Full-Time


Who We Are

Virgin Pulse, founded as part of Sir Richard Branson’s famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day – from prevention and building a healthy lifestyle to condition and disease management to condition reversal, all while engaging users daily in building and sustaining healthy habits and behaviors. A global leader in health and wellbeing, Virgin Pulse is committed to helping change lives and businesses around the world for good so that people and organizations can thrive, together. Today, more than 3100 organizations across the globe are using Virgin Pulse solutions to improve health, employee wellbeing and engagement, reduce costs and create strong workplace cultures. 

Who are our employees? 

At Virgin Pulse we’re passionate about changing lives for good. We want to make a difference in the world by helping people be healthy so they can perform at their best, every day, at work and home. Our award-winning solutions support leading employers in improving and simplifying the employee health and wellbeing journey and engaging people in all aspects of their health. But our world-class products and programs are nothing without our people – the employees who design, build, promote, sell, test and perfect the latest innovations in workplace health and wellbeing. Our people are our top priority and we invest in their health and happiness. At Virgin Pulse, we have so much more than a strong, supportive company culture – have a shared vision for a healthier, happier world. 


Virgin Pulse values and celebrates diversity and is committed to creating an inclusive environment for all employees. We believe creating teams made up of individuals with various backgrounds, experiences, and perspectives, inspires innovation, collaboration, and challenges us to produce better solutions. As a global employer, we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. 


Who you are. 

You are a skilled sales and client services/success professional who is dedicated to your craft and capable of working under limited supervision.  You are an articulate communicator who manages internal and external stakeholders with the use of clear, concise and timely communications. You will take pride in being a subject matter expert, able to draw on your depth of knowledge to support your clients and the sales team

In this role you will have primary responsibility for the construction and execution of client specific strategic plans for the assigned book of business. You will oversee the day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. It will be necessary to support the Sales/Business Development teams with pre-sales and upsell efforts.


What you will be doing.

In this role you'll be working closely with the Sales Team, and others on the Client Success Team, to help to build, manage, nurture and renew your own portfolio of clients.

You will be tasked to accompany your clients throughout the entire program cycle, and by ensuring diverse and exciting projects are carried out flawlessly. You will build relationships with cross-functional, international teams (Operations, Software Development, Communications, Product, Data Science, and many more) to solve challenges and to support the delivery of client promises. You will facilitate and consult clients for a successful onboarding and be their first go-to person for their strategic development. You will prepare and deliver analytical reviews for each account, develop strategic and consultative recommendations and action plans aligned with client’s goals and objectives and most importantly retain, upsell and grow the client base for the following years.


You will get international exposure in this role, collaborating with our International Client Success Team and contributing towards delivering a first-class standard of service to our global participants, clients and prospects.
The Client Success Manager role comes with a high degree of autonomy and responsibility, so we are really looking for a go-getter who is hungry to learn, develop and progress with us.


What you bring to the team. 

  • 5 or more years commercial sales / client success management / project management experience with a track record in account management, project management & or sales in hitting (ideally smashing) targets is an advantage.
  • Proven, demonstrable experience working with key/Enterprise-level accounts.
  • Confidence to pick up the phone with sales and a high level of service affinity. • Excellent verbal and written communication skills.
  • High attention to detail when putting together communications to clients.
  • Excellent organization, time management and follow-through skills.
  • Use of sales CRM or data base i.e. Sales Force, LinkedIn, Excel internal system - or confidence to learn.

In order to represent the best of what we have to offer you offer a multitude of positive attributes including: 

  • Outgoing, confident and ready to hit the ground running and make a difference.
  • A bold self-starter who wants to improve processes and tasks, out-of-the-box thinker.
  • Very high level of organizational skills and not afraid to ask, ask, ask!
  • Results oriented team player with a 'one team one dream' mindset.
  • Willingness to develop into Client Success Management and grow key clients.
  • Work hard, play hard personality ready to be rewarded for what you put in.
  • Lives and breathes a healthy lifestyle – or very eager to get started with it - and is enthusiastic to learn more about the Health & Wellbeing industry

Why work here?

We believe a career should provide competitive pay and benefits, a collaborative and supportive work environment, strong employee culture and cutting-edge technology and services — so many reasons to love it here. 

*We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any protected class status.


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