Now is the time to join us! 

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

Who are you?

The role of Associate Cloud Systems Engineer is responsible for maintaining server infrastructure and providing first point of escalation support for corporate service desk team. This role will support cyber security investigations and deploy OS and third party patches to remediate vulnerabilities.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Maintain server infrastructure according to security and uptime standards.
  
• Maintain network infrastructure, including WAN links, VPNs, and LAN/WLAN.
  
• Track all changes and work through tickets and document steps followed.
  
• Provide first point of escalation support for Corporate Service Desk team.
  
• Deploy OS and 3rd party patches to remediate vulnerabilities.
  
• Maintain systems integrations and data syncing tools and processes.
  
• Assist security teams with information requests to support audits and questionnaires.
  
• Support cyber security investigations.
  
• Maintain automation workflows and scheduled scripts.
  
• Configure and maintain SSO applications for cloud applications.
  
• Research and implement new technologies and services.
  
• Continually evaluate systems to identify and implement improvement projects and tasks.
  
• Open and manage support tickets with vendors.
  
• Participate in roadmap projects to support company-wide initiatives.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s Degree in IT related subject preferred.
• Network and software related certifications preferred.
• 3+ years experience supporting MacOS and Windows operating systems.
• Some experience with Office 365 administration.
• Solid understanding of Microsoft Active Directory/Azure Active Directory.
• LAN/WAN/WLAN networking expertise, including network segregation/segmentations and routing protocols.
• Experience with PowerShell/Python scripting and other command-line interfaces.
• Experience with modern device management (MDM for laptops and mobile devices).
• Experience packaging applications for MacOS and Windows.
• Experience with Azure security features such as Conditional Access and Azure MFA.
• Experience in cloud data center environments (Azure/AWS).

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Demonstrate strong analytical, troubleshooting, and problem-solving skills.
• Strong technical writing and documentation skills.
• Works well in a fast paced, team-oriented, collaborative environment.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills
• Ability to learn systems and processes quickly.
• Strong attention to detail.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Why work at Virgin Pulse?   

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.