Now is the time to join us! 

Who are you?

A specialized high-functional team within Service Operations focused on Workforce Management (WFM) and Operational Reporting Analysis to support Live Services management and improvement. The Service Operations team concentrates their support around our Live Services and Member Services teams to ensure proper staffing, operational readiness, reporting, support system maintenance and enhancements, and recommend improvements to better the team member and member experience.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Collaborate with stake holders across departments to align workforce strategies with business objectives
• Provide guidance and training to junior analyst and operations staff, fostering skill development and knowledge sharing within the team
• Prepare regular reports and presentation to communicate key workforce metrics, trends, and insights to senior management and other
• stakeholders
• Proficient at utilizing analytical tools to produce and modify reports to provide analytical comparisons of data
• Completes weekly and end of month reporting on business unit performance reporting in a detailed, timely and accurate manner
• Provide ad-hoc reports for Live Services related data and analyze data making recommendations to management
• Analyzes and projects staffing needs relative to engaged members, special projects, attrition, and holidays with flexible staffing in mind.
• Supports schedule reminders for team members
• Understanding, articulating, and verifying Live Services scheduling practices
• Maintains current and forecasted headcount, FTE, and attrition data
• Analyze and provide insights on Live Services metrics, Team Member level metrics and category level metrics, identifying trends and alerting appropriate stakeholders
• Build, maintain, and train stakeholders on usage of reporting tools and dashboards to enable self-service for internal stakeholders
• Monitor daily and interval service level performance to determine root cause and prepare recommendations for real time schedule changes that address gaps in service performance
• Maintain data integrity by identifying, researching, and resolving data quality issues to ensure accurate reporting from all data sources
  Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree, or equivalent
• 3+ years of relevant experience
• Proficient with a variety of analytical processes, tools, and approaches
• Experience training junior team members and external stakeholders

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Self-motivated to work independently with minimal supervision
• Data Insights and Storytelling
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Produce accurate reports in an easy manner for stakeholders

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $75,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for 5% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

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