VirginPulse

Delivery Specialist

Job Locations UK-Yorkshire-Leeds
Job ID
2024-3294
Category
Sales
Posted Date
20 hours ago(7/22/2024 9:13 AM)
Type
Regular Full-Time

Overview

Now is the time to join us! 

 

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

 

Responsibilities

Who are you?

 

The Delivery Specialist will have responsibility formaintaining a broad understanding and technical knowledge of all Virgin Pulse products and services to ensure quality delivery on service and performance commitments to clients.  This client-facing and team-centric role will help execute the strategy coordinated by Account Management and the client team.  

 

In this role you will wear many hats, but your knowledge will be essential in the following:  

 

  • Adopt a proactive approach in addressing client inquiries and assume a key role in managing operational requests. 
  • Coordinate with clients to facilitate the submission of internal operational requests spanning various functions, including configuration, communications, DSR, integrations etc. 
  • Support the international Account Management team in delivering gold standard service to our clients.
  • Capture comprehensive and accurate meeting notes during client interactions, summarising key discussion points, action items, and decisions to ensure clear documentation and alignment within the team. 
  • Facilitate client facing calls for operational related topics such as challenge set ups, configuration changes, custom reporting requests etc.  
  • Assist in the onboarding process for clients ensuring they have all the necessary training and resources to utilise the admin/analytics portals and the Client Resource Centre.  
  • Maintain eligibility file accuracy by tracking file processing and working closely with the client to correct any issues that may arise.  
  • Generate ongoing and ad hoc reporting from internal tools (Note: It is important that the candidate has strong analytic and excel skills) 
  • Respond to member services inquiries that come through the AM team and manage operational client escalations. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health Team:

 

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

 

  • Bachelor’s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics) 
  • 1-2+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management. 
  • Previous experience in SaaS, or health / wellness and/or health care industry (preferred) 

 

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

 

  • Strong analytical skills 
  • experience in project management  
  • Solid client relationship management experience 
  • Technical proficiency  
  • Excellent customer-facing skills, including a commitment to client satisfaction 
  • Impeccable organisation and priority management skills 
  • Ability to manage multiple tasks with varied dependencies and timelines 
  • Self-motivated with a proactive approach, an appropriate sense of urgency and a positive attitude 
  • Able to navigate change and support clients in change management 
  • Ability to navigate a dynamic technological environment 
  • Required to work cross functionally with co-workers 
  • Outstanding interpersonal skills, including strong communication skills, both verbal and written.  While not required, language proficiency in Spanish, German, or French are valuable.  
  • Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms 
  • Experience with Salesforce, Jira, Confluence (Not a necessity but a nice to have) 
  •  

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

 

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

 

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

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