VirginPulse

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Search Results Page 5 of 5

Job Locations UK-Yorkshire-Leeds
Who you are We are searching for a Client Success Manger to join our dynamic and passionate team in Leeds, West Yorkshire.   As a key part of our Client Success team, the Client Success Manager will be responsible for managing, renewing and growing our enterprise sized portfolio of clients, delivering a first-class standard of service.   In this role you will wear many hats but your skills will be especially essential in the following:     Account Management - Manage a portfolio of enterprise sized organisations, working towards clear retention and growth targets - To achieve the above, attend regular meetings with your portfolio of clients throughout the year. - Prepare and deliver analytical reviews for clients, developing strategic and consultative recommendations and action plans aligned with client’s goals and objectives - Develop presentations, reports and account plans to support client meetings - Identify potential new client opportunities through focused research of current pipeline to ensure growth and widespread utilisation of the Virgin Pulse platforms - In order to be consultative with our clients, the CSM must ensure that they achieve and maintain a high level of knowledge about corporate health & wellbeing and employee benefits - Thoroughly understand our suite of solutions and proactively seek out and generate upsell opportunities.  General Administration / Operations - Commitment to accurate CRM usage and reporting. - Role model a commitment to remaining completely up to date with all internal processes and policies. - Weekly personal forecasting. - Work closely with internal stakeholders globally to best support the customer experience.
Category
Client Success
ID
2021-1579
Job Locations AU-Melbourne
Who you are You are a capable, proactive, client-facing professional who has exceptional communication skills as well as outstanding execution and project management skills.  You have the competence to successfully maintain and build client relationships; both old and new.  Attributes you regularly demonstrate include: - You thrive in a fast-paced, entrepreneurial environment - You are passionate about improving health and well-being - You value collaboration and teamwork - You are committed to client satisfaction and delight - Self-motivated with a positive attitude - Take pride in being accountable and proactive - A creative and innovative professional, you are great at solving problems - You like to wear multiple hats to drive performance results - You always work with a sense of urgency with competing priorities and demands Meet the team  Virgin Pulse’s Client Solutions Associates are a key part of our Client Success team.  They support our employer portfolio focused on both key and mid-market clients. The Account Associates work with the Client Success team to support overall client management including new and renewal implementations, customer service coordination, issue resolution, root cause analysis, reporting, incentive rewards tracking and ongoing client requests.  A day in the life of a Virgin Pulse Account Associate includes a number of elements that are sure to keep you engaged while also allowing you to wear many hats to keep you interested and always learning.  - Partner with the Senior Account Executives and Account Executives to support the day-to-day execution of a group of portfolio clients Coordinate the delivery, tracking and monitoring of client program requirements - Support customer service delivery by resolving client-specific consumer tickets, training agents and completing documentation - Proactively monitor and ensure satisfactory resolution of client technical support issues - Build relationships with cross-functional teams (Operations, Software Development, Communications, Product, Data Science, and Clinical) to troubleshoot issues and to support the delivery of client promises - Develop presentations, reports, project tracking tools and account plans to support client meetings and dashboard reports - Track and monitor enrollment, engagement and impact levels for RBH programs - Escalate issues internally when appropriate - Utilize ServiceNow to track information   
Category
Client Success
ID
2021-1574
Job Locations US-RI-Providence | US-MN-Minneapolis | US-Remote
Who you are You are an experienced commercial contracts attorney (preferably with SaaS experience) who knows how to be a team player while exhibiting a sense of humor with the flexibility to fit into a high-energy, hard-working and sociable team.  In order to best appreciate what we do, you also share our passion and interest in the employee wellbeing industry.    In the role of Commercial Counsel for Virgin Pulse, you will work closely with, and support, our current Assistant General Counsel to negotiate, draft and amend a wide variety of contract documents for our clients. This role will focus on supporting our Sales and Customer Success teams in their efforts to secure and enhance client relationships.   In this role you will wear many hats but your skills will be especially essential in the following:   - Review, draft and negotiate a variety of agreements primarily enterprise SaaS sales and commercial contracts. - Work across various Virgin Pulse teams including Sales and Customer Success on a broad range of legal, business and strategic issues as they arise in a fast-paced, rapidly-changing environment.   - Assist the Assistant General Counsel and team with the migration and integration of clients as Virgin Pulse continues to grow and expand its business. 
Category
G&A - (Legal/Finance)
ID
2021-1572
Job Locations US-Remote | US-MN-Minneapolis | US-RI-Providence
Who you are You are an experienced, professional legal assistant who has 2 or more years of experience working in support ofa commercial or corporate legal or executive management department.  You have skills and ability to support and assist the VP Legal Team while providing corporate and commercial administrative support; among other similarly aligned responsibilities.    You possess an EQ that matches your IQ with the ability to deal with employees and management on a level field.  You are energetic and ambitious and have strong legal/analytical and organizational skills.  You are more than comfortable working under pressure and deadlines while always maintaining excellent interpersonal skills.  You have a high degree of flexibility and willingness to adapt to and learn in a very fluid environment while maintaining the ability to operate efficiently and effectively in a fast-paced environment.  You perform well under tight deadlines.    Finally, it would be ideal if you were as passionate and invested in wellbeing as we are!    In this role you will wear many hats but your skills will be especially essential in the following:   - Contract, Amendment and SOW administrative support - Management of DocuSign accounts and processes - Legal Contract Management - Administrative support for our Legal team, specifically our Commercial Contracting team.
Category
G&A - (Legal/Finance)
ID
2021-1571
Job Locations BA-Tuzla
Who you are Hiring is the most important thing a growing business needs to do well. We look for engineers who have following the three attributes: they are technical, versatile, and data-driven.   Since each engineering team operates with a high degree of autonomy, the work to deliver software involves many functions from sprint to sprint with a model of "build it, run it". As we hire, we are looking for engineers who are good communicators and can do more than just writing code. Versatility and making decisions based on data are important attributes of working in engineering. - Develop new automation tests and contribute to continuous delivery.  - Develop and maintain a current and thorough understanding of existing system design, architecture, and business logic.  - Work with team members to develop and document detailed test suites using our behavior driven development model.  - Provide project management with software testing effort estimates for project planning and scheduling purposes.  - Thoroughly analyze test execution results to ensure that the work products comply with approved design and documented requirements.  - Report all defects discovered using defined defect reporting processes.  - Actively participates in requirements and design reviews, release readiness reviews and other inspections.  - Assist in the gathering and analyzing of testing metrics and suggests process improvements to improve the software development and testing processes including performance testing and monitoring.  - Prioritize and delegate projects and tasks as needed.  - Provide ongoing process improvement and efficiency metrics for the team and department.  - Be adaptable enough to work on whatever is necessary to finish tasks. 
Category
Engineering
ID
2021-1569
Job Locations US-Remote | US-RI-Providence | US-MN-Minneapolis
Who you are You are an experienced Director of Analytics who will hit the ground running to support and manage efforts to maintain an innovative Analytics leadership position in the employee health and wellbeing engagement SaaS industry. In this role you will be responsible for strategic input, leadership, and functional management of a team of high-performing analysts, researchers, and data scientists.  This role is responsible for setting priorities, managing and mentoring others, and for the growth and evolution of our research and analytics capabilities.  The Director also accesses datasets from various sources, conducting complex analysis on a broad spectrum of topics wielding a strong statistical and modeling skill set, and presenting the findings of high-visibility research and analytics projects. The incumbent will be able to lead intra- and inter-departmental collaborations, organize their own and teammates’ work, interpret findings and clearly communicate results and recommendations to internal and external customers.   We are looking for a strong leader with executive presence who is also self-directed and thrives working in a fast-paced, collaborative environment, across disparate work sites and remote offices in the US and internationally, in which expectations are high both for the quality and speed of work.  A successful candidate will have insatiable curiosity, a penchant for managing change, a hunger for continuous learning and improvement, and strong interpersonal relationship skills.  The day-to-day responsibilities of this role will be a mix of supporting the team on both short-term work and planning/managing longer-term projects, leading and conducting research and analysis, and collaborating with internal and external stakeholders.     In the role of Director – Insights, you will wear many hats and the following responsibilities are crucial: - Plan and direct global Analytics strategy for the Insights and Data Science team - Strategize and execute on data expansion/acquisition efforts, and optimize team’s data assets and toolsets to improve quality and comprehensiveness and increase velocity - Design and conduct new analytical research projects and experiments, and leverage existing studies, literature, and analyses into your own - Conduct and/or lead large scale analysis using varied analytical tools and techniques, including advanced statistics - Lead development of: - Predictive models based on hierarchical and other structures of relational data, and specify the uncertainty associated with those predictions - Learning models and processes to deploy, automate, supervise, update on an ongoing basis - Advanced hypothesis testing with multilevel time series data - Organize and lead collaboration on advancing data value, such as ROI frameworks and modeling - Supervise, coach and mentor your team, comprised of Data Scientists of all levels of experience and seniority - Develop and deliver engaging thought leadership from research and projects, including white papers, blogs, case studies, and presentations for webinars or conferences - Aid external and internal stakeholders (e.g., sales and client success teams) by creating and delivering materials on a variety of topics, including thought leadership and client-specific analysis results - Plan and manage team and processes to ensure projects remain on schedule and milestones are managed and communicated well - Lead and work with Insights departmental processes, projects and programs using varied toolsets to keep our collaborative and internal work organized as well as externally-facing documentation comprehensive, updated, and accessible - Achieve annual Key Performance Indicator objectives, which can include revenue impact, transformation, project success, internal and external client satisfaction, introducing new areas of data and analysis, and influencing company product and process decisions
Category
Insights
ID
2021-1547
Job Locations CH-Zurich
Who you are The HR Business Partner will be responsible for operational delivery of HR support across our locations in Australia, Singapore, Canada, UK, and Zurich. This role will be tasked with delivery of the People Strategy including talent acquisition and retention along with the provision of HR advice to management and employees. Also, a top priority is working closely with local and remote leaders to ensure HR risk is managed, and our fun, innovative, high-performing culture is maintained.   In this role you will wear many hats but your skills will be especially essential in the following:   - Provide business partnership and coaching to people managers to positively impact the motivation, development and retention of talent. - Provide timely and accurate HR advice and guidance to all staff, flagging risks and issues to the regional manager or Global People Team - Serve as go to resource concerning HR requirements and regulations related to employment, compensation and employee relations. - Partner with People Team to deploy talent programs (performance assessment & review, succession planning, development planning). - Partner with senior business leaders and Learning & Development, to conduct learning needs assessments, establish development priorities and promote development resources to employees. - Assist with the delivery of employee engagement initiatives and help to increase the engagement scores of each region - Responsible for building effective, credible and professional relationships with senior leaders and teams in all - Assist with the talent acquisition process, up to and including preparation of employment contracts, onboarding and inductions. Assist with all stages of recruitment, including screening candidates, conducting interviews, and providing advice on all hiring - Assist managers in responding to conduct or performance issues. Provide guidance in the processes for performance management and disciplining employees, aligned to local - Be the conduit between HR and finance for payroll, benefits, parental and annual - Participate as a key member of the Global People team and implement global - Manage the continuous improvement cycle across all policies and business
Category
Human Resources
ID
2021-1543
Job Locations BA-Tuzla
Who you are. Site Reliability Engineers (SREs), sometimes known as DevOps Engineers, are a hybrid of systems and software engineers who are responsible for scaling, automation, and production issue support for applications.  SRE’s have an intense passion for finding and improving efficiencies with infrastructure, development and deployment automation. As a Senior SRE for Virgin Pulse, you will lead the efforts of application deployment, reliability, performance alongside the engineering and infrastructure teams.   In this role you will wear many hats but your skills will be especially essential in the following:   The list below are the more specific roles and responsibilities for the SRE position.   - Create instances as deemed necessary for any environment issues or project work. Follows the ISMS control process to ensure audit and logging needs are met.   - Evaluate and modify instance types as necessary for reliable operation across all environments. - Handle all instance related issues and work with corporate security group when needed; develop operational runbooks to document system troubleshoot procedures during an outage - Maintain and create all application and instance alerts as it relates to site reliability - Open support cases with 3rd party providers as needed - Evaluate and modify infrastructure autoscaling as necessary for reliable operation - Control application code deployment servers and code deployment methods - Maintain (evaluate and upgrade) all platform required applications and libraries (java, python, etc) - Control application log collection and analysis - Automate processes and systems configuration/deployment - Troubleshoot issues across the entire application stack, running Root Cause Analysis (after a major outage) - Development and maintenance of the Business Continuity Plan Finally, as a senior level engineer, you are expected to contribute to high priority product implementation tasks as they come up during a sprint.  It is our core organizing philosophy that engineers should be versatile and can work on the entire stack.
Category
Engineering
ID
2021-1501
Job Locations US-MN-Minneapolis | US-RI-Providence | US-WI-Appleton | US-Remote
Who you are As a Senior Software Engineer at Virgin Pulse you will be working on a Digital Health SaaS platform that supports millions of engaged, active members in 20 languages across 190 countries, serving over 50 billion+ API calls every year to mobile and desktop users.    In this particular role, you will be working on the Kafka pipeline engineering team, with frequent interactions with various engineering teams that are producing and consuming a billion+ events. You will be working with a passionate and strong team of engineers and product managers.  With your strong background in cloud technologies and software architecture you will have the opportunity to develop, manage and optimize our tech stack and production pipelines. This work may include projects like building out new customer-facing features, creating the APIs for new capabilities, data integration from our partners, developing new strategies for managing our product stack and optimizing existing code to make it more performant.  If you are someone with an appetite for growth we will offer you more opportunity to learn directly from our highly skilled group of engineers.   You are knowledgeable in and have been writing production-ready code in Java and Kotlin using your strong analytical skills.  You possess the desire and ability to learn quickly but any familiarity with Angular and the AWS ecosystem will make you stand out.  Along with excellent problem-solving abilities and strong communication skills, you also have the desire and ability to self-start and time manage in a fast-paced environment; all of which will set you up for success in our team.   What your typical day looks like - Design, build, and evolve durable, highly scalable Kafka infrastructure - Provide expertise and establish best practices on the development, monitoring, and maintenance of event-based technologies. - Write production ready code in Java and Kotlin - Design, develop and deploy backend services with focus on high availability, low latency and scalability - Monitor, test, and continuously optimize your designs - Provide technical leadership and coaching to the more junior team members to enable them to build better software. - Master our development process, culture and code base, then think of ways to improve it and implement within our team. - Take operational responsibility for the services that are owned by your team, potentially including taking part in off hour calls with systems support team
Category
Engineering
ID
2021-1494
Job Locations BA-Tuzla
Who you are Site Reliability Engineers (SREs), sometimes known as DevOps Engineers, are a hybrid of systems and software engineers who are responsible for scaling, automation, and production issue support for applications.  SRE’s have an intense passion for finding and improving efficiencies with infrastructure, development and deployment automation. As a SRE for Virgin Pulse, you will lead the efforts of application deployment, reliability, and performance alongside the engineering and infrastructure teams   In this role, you will wear many hats but your skills will be crucial in the following:  - Create instances as deemed necessary for any environment issues or project work. Follows the ISMS control process to ensure audit and logging needs are met.  - Evaluate and modify instance types as necessary for reliable operation across all environments. - Handle all instance related issues and work with corporate security group when needed - Maintain and create all application and instance alerts as it relates to site reliability - Open support cases with 3rdparty providers as needed - Evaluate and modify infrastructure autoscaling as necessary for reliable operation - Control application code deployment servers and code deployment methods - Maintain (evaluate and upgrade) all platform required applications and libraries (java, python, etc) - Control application log collection and analysis - Automate processes and systems configuration/deployment - Troubleshoot issues across the entire application stack
Category
Engineering
ID
2021-1486
Job Locations US-Remote | US-RI-Providence | US-MN-Minneapolis
Who you are As a Senior Software Engineer at Virgin Pulse, you will be working on a Digital Health SaaS platform that supports millions of engaged, active members in 20 languages across 190 countries, serving over 50 billion+ API calls every year to mobile and web users.    In this particular role, you will be working on our data pipeline engineering team, building out and supporting our data pipeline to support both application and reporting needs.  This position will have frequent interactions with various engineering teams that are producing and consuming a billion+ events. You will be working with a passionate and strong team of engineers and product managers.  With your strong background in cloud technologies and software architecture you will have the opportunity to develop, manage and optimize our tech stack and production pipelines. This work may include projects like building out new customer-facing features, creating the APIs for new capabilities, data integration from our partners, developing new strategies for managing our product stack and optimizing existing code to make it more performant.  If you are someone with an appetite for growth, we will offer you more opportunity to learn directly from our highly skilled group of engineers.   What your typical day looks like - Design, build, and evolve durable, highly scalable backend event-based systems - Provide expertise and establish best practices on the development, monitoring, and maintenance of technologies. - Design, develop and deploy backend services with focus on high availability, low latency and scalability - Monitor, test, and continuously optimize your designs - Provide technical leadership and coaching to the more junior team members to enable them to build better software. - Master our development process, culture and code base, then think of ways to improve it and implement within our team. - Take operational responsibility for the services that are owned by your team, potentially including taking part in off hour calls with systems support team
Category
Engineering
ID
2021-1476
Job Locations BA-Tuzla
Who you are Hiring is the most important thing a growing business needs to do well. We look for engineers who have following the three attributes: they are technical, versatile, and data driven. Since each engineering team operates with a high degree of autonomy, the work to deliver software involves many functions from sprint to sprint with a model of "build it, run it". As we hire, we are looking for engineers who are good communicators and can do more than just writing code. Versatility and making decision based on data are important attributes of working in engineering. In this role you will wear many hats but your skills will be especially essential in the following:   - Design, code, and test new platform components, features, and enhancements for our native mobile platforms (Swift/Java/Kotlin) Collaborate with agile cross-functional teams to define, design, and ship new features - Triage, analyze and improve app performance in production - Participate in sprint ceremonies to design solutions, estimate effort, and collaborate with the team to effectively plan work - Unit-test code for robustness, including edge cases, usability, and general reliability Monitor platform performance tools in production and raise awareness to team
Category
Engineering
ID
2021-1464