Who are you? You are a skilled client management/success professional who is dedicated to your craft and can manage complex client relationship and accounts under limited supervision. In this role, you will manage and nurture client relationships by understanding your client’s business objectives, promoting effective engagement and activation strategies, and ensuring flawless execution. You will oversee the day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. As an Account Manager, you demonstrate a solid understanding of engagement success drivers and best practices to maximize a client’s ROI, and help ensure ongoing client retention, revenue growth, relationship, and reference-ability.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Day-to-day relationship management of a group of existing clients and the successful onboarding and management of new clients - Overall knowledge of client, client expectations, and goals to effectively present information, respond to questions, and follow up on inquiries from clients - Effectively communicate roadmap and engagement solutions with passion and excitement - Proactively monitor campaign performance and develop strategies for improved engagement in collaboration with the commercial team - Serve as a customer advocate within Virgin Pulse and partner with internal departments to develop, implement, and drive strategies to meet requirements and enhance offerings - Trouble-shoots and resolves issues by working with service delivery teams as appropriate Program Management and Service Delivery - Maintains internal client management tools, such as, Gainsight, Salesforce, Confluence, Jira, etc. - Serves as the subject matter expert for available tools and is responsible for training clients for utilizing the tool - Monitors member engagement and results to provide recommendations, as appropriate, to the Commercial team - Performs additional projects and tasks as required Project Management - Works closely with Project Management Team for the successful implementation of new clients - Manages year-round client program plan(s) - Oversees day-to-day account management activities for assigned accounts. Coordinates with appropriate personnel, such as project management, configuration teams, business analysts, etc., as needed. - Documents and acts on client feedback as appropriate. - Ensures timely and successful delivery of all program components You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? You are a skilled client management/success professional who is dedicated to your craft and can manage complex client relationship and accounts under limited supervision. In this role, you will manage and nurture client relationships by understanding your client’s business objectives, promoting effective engagement and activation strategies, and ensuring flawless execution. You will oversee the day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. As an Account Manager, you demonstrate a solid understanding of engagement success drivers and best practices to maximize a client’s ROI, and help ensure ongoing client retention, revenue growth, relationship, and reference-ability.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Day-to-day relationship management of a group of existing clients and the successful onboarding and management of new clients - Overall knowledge of client, client expectations, and goals to effectively present information, respond to questions, and follow up on inquiries from clients - Effectively communicate roadmap and engagement solutions with passion and excitement - Proactively monitor campaign performance and develop strategies for improved engagement in collaboration with the commercial team - Serve as a customer advocate within Virgin Pulse and partner with internal departments to develop, implement, and drive strategies to meet requirements and enhance offerings - Trouble-shoots and resolves issues by working with service delivery teams as appropriate Program Management and Service Delivery - Maintains internal client management tools, such as, Gainsight, Salesforce, Confluence, Jira, etc. - Serves as the subject matter expert for available tools and is responsible for training clients for utilizing the tool - Monitors member engagement and results to provide recommendations, as appropriate, to the Commercial team - Performs additional projects and tasks as required Project Management - Works closely with Project Management Team for the successful implementation of new clients - Manages year-round client program plan(s) - Oversees day-to-day account management activities for assigned accounts. Coordinates with appropriate personnel, such as project management, configuration teams, business analysts, etc., as needed. - Documents and acts on client feedback as appropriate. - Ensures timely and successful delivery of all program components You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? A Project Manager will lead simple to complex implementations for small to large scale health plan clients. The Project Manager must exhibit strong technical skills to ensure Virgin Pulse’s core logic, business solution designs, and industry leading best practices are put forth in all project implementations. The primary responsibility of Project Managers is to lead and ensure successful delivery of VP Activate campaign implementations. Responsibilities include the creation and management of timelines and budgets. Additional responsibilities include managing content development, documentation of core logic design, documentation of data specifications and organize workflow designs. The Project Manager will coordinate and prioritizes project tasks, manages timelines, maintains project plans, and communicates status updates to internal and external stakeholders. Project Managers will be required to documenting and maintaining a project’s scope of work. Responsibilities include scope management, change management, estimations of impacts of scope change s(timeline and cost), management of client expectations, and management project resources and budgets.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Deliverables: Ensuring delivery according to project timelines to ensure revenue recognition according to forecast. - Configuration: Some configure within the application based on implementation plan is required. - Project Management: Responsible for providing Client Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s, etc. - Scope: All projects must be managed towards the original scope of work within the SOW or Work Order. It is the responsibility of the Project Manager to ensure each project is delivered within scope and within the budgeted Professional Services hours scoped. - Project Managers are responsible for managing scope creep and are responsible for monitoring the budgeted Professional Services hours on a regular basis. - Quality: All members of the Client Operations group are expected to deliver 100% defect free outputs (both internal and external). - Consulting: Be able to lead “Current State and Future state” assessments around functionality and/or processes. This will include white boarding, utilizing MS Visio and determining business improvement areas. - Presentation Skills: Lead web meetings to orientate a new client, coordinate project deliverables, perform training, and collaborate with stakeolders about concerns. - Teamwork: Work closely all internal stakeholders to ensure appropriate follow-up of identifying client needs and follow-up activities. PMs are responsible for leading all cross functional resources necessary to execute campaigns: Clients, Audio, Scripting, Solution SMEs, Custom Engineering and PS Operations. - Documentation: Responsible for utilizing (and creating) documents/deliverables necessary for providing communication of the project plan to all internal and external stakeholders. In addition, PMs may be asked to document best practices for implementation services to enhance implementation processes. Must be able to follow standards of deliverables already in place and takes initiatives to recommend process improvements. Responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Production Support team. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? As a Site Reliability Manager, you will lead a team of SREs working closely with Infrastructure Engineers, Software Engineering Teams, and Support Engineers, to ensure the overall health and performance of applications and infrastructure. You will lead the team to focus on scaling, automation, and building feedback loops to meet our business objectives. The ideal candidate is a talented and innovative engineer with management experience and a track record of shipping code to production in rapid iterations for high-volume, highly available SaaS platforms.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Cultivate a high-functioning core SRE Team, overseeing day-to-day coordination and execution of work efforts. - Establish and evangelize site reliability standards, practices, and processes for all Engineering teams. - Build and maintain Site Reliability Engineering roadmap, delivering high quality projects to optimize platform performance and availability, and providing tools and automation to reduce developer toil. - Acquire in-depth domain knowledge about our Engineering operation to serve as a subject matter expert on our platforms and work with other stakeholders to influence key technology decisions. - Act as primary representative of the SRE team within the Engineering organization and across the wider business. - Oversee our application and infrastructure monitoring and alerting strategy, defining key performance indicators and correct thresholds to support application uptime. - Ensure platform scalability, working across all Engineering teams and maintaining performance test strategy and cadence. - Work with Virgin Pulse Security and Compliance teams to ensure applications and infrastructure adhere to our policies and controls. - Serve as Incident Commander in event of severe platform degradation, including off-hours. Supervisor Responsiblities  - Lead our geographically distributed SRE team and manage work within our Agile framework - Mentor and guide team members in areas of technical expertise and professional development - Serve as a reliable point of contact for escalation of internal and external issues You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? As the Marketing Intern, you will have the opportunity to join a dynamic global marketing team to gain hands-on experience in digital marketing and healthcare.   You will receive 1:1 mentorship and exposure to several different disciplines including email marketing, organic and paid social, marketing operations, content development, and events/conferences. You will be able to demonstrate your new skills and make a meaningful contribution to the team through a final project.   This internship will be 30-35 hours per week lasting 8-10 weeks during the summer (exact timing to be agreed upon). Candidates should have an interest in the health and wellbeing industry and digital marketing—plus a strong desire to learn.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Support high-volume activities that deliver value across the team - Contribute to social media strategy and content creation - Support demand generation email marketing - Assist with marketing database cleanup - Conduct SEO and competitor research You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The role of Member Services Representative is primarily responsible for providing attentive customer services to Virgin Pulse’s clients.  This role manages both incoming calls from clients regarding a variety of requests and assists members with technical issues related to the website or products.    In this role you will wear many hats, but your knowledge will be essential in the following:   - Using top-notch interpersonal skills able understand customers’ inquiries or complaints and deal effectively with callers who may be frustrated or angry - Handling incoming calls from members and clients regarding a variety of requests - Demonstrate and maintain professional oral and written communication with customers, co-workers, and other Virgin staff - Navigating multiple databases simultaneously for member research and resolution - Answering questions about client and product design as well as Virgin’s involvement with members’ overall wellbeing - Assisting members with any technical issues related to website or products and escalate issues to as necessary - Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone - Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections - Identifying, researching, and resolving customer issues using Virgin databases - Follow-up on customer inquiries not immediately resolved - Accepting repetitive work tasks performed in a confined work area - Consistently meeting established performance and quality standards - Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members - Learning and retain a thorough working knowledge of all existing and new products and services - Discipline to work from home as business needs dictate. - All other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As Cyber Security Analyst for the industry leading employee wellbeing and engagement platform, you will Lead the team responsible for ongoing prevention, detection, and response to cyber threats across all of the company’s systems.  Reporting to the Associate Director, InfoSec, your core responsibilities will include working with our InfoSec, CyperSecOps, CyberSecEng, Fraud Prevention, and Corporate Systems teams to ensure technical security controls are deployed and performing optimally.   Key responsibilities will include implementing and maintaining effective logging tools, monitoring tools, and ensuring the security of data and systems through preventing, identifying and remediating weaknesses and vulnerabilities across our technical infrastructure, applications and platforms.   This is a hands-on roll involving maintenance and management of production and corporate security tools in addition to actively working on ticket backlogs and project management.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Assist a team of CyberSecOps Engineers and Cyber Security Analysts - Participate and lead internal and external audit efforts such as PCI, SOC2, ISO-27001, HITRUST. - Monitor AWS and Azure security dashboards (Guard Duty, Security Hub, VPC Flow Logs, Sentinel, etc). - Continuously assess endpoint security control coverage, escalating gaps to appropriate teams for corrective action where required. - Create and manage security metric dashboards for use within the team and provide management reporting. - Lead event analysis for network and system alerts in addition to anomalous platform activity, supporting internal and customer facing teams with accurate and timely log review and follow up. - Coordinate ongoing web application scanning and PCI compliance requirements. - Participate Red / Blue Team and CSIRT exercises, involving stakeholders across the business. - Regularly audit public IP space and DNS records including cloud hosting resources. - Manage cyber reputation tools to ensure findings are reviewed and resolved efficiently. - Deliver weekly reporting on core security metrics to applicable stakeholders. - Support business teams to interpret governance requirements into technical controls. - Manage relationships with security vendors and consultants. - Guide complex problems from identification to resolution, providing subject expertise to colleagues across the business. - Investigate, recommend, and install security enhancements and operating procedures to enhance security posture and optimize workflows. - Ensure the confidentiality, integrity and availability of information being processed, stored, accessed or transmitted within systems and networks. - Support the planning and execution of business continuity and disaster recovery tests. - Serve as lead and escalation point for security events. - Coordinate with stakeholders across the business for mitigations pertaining to ongoing security threats to the organization as needed. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? As a member of the Product Design team, you will help shape our global health and wellbeing product by applying hands-on UX design and product thinking skills. Our software platform spans from the web to wearables, from iOS to Android and other connected devices and reaches more than 14 million impacted members across 20 languages and 190 countries. You will enjoy a wide mix of work ranging from consumer-style health app design to complex back-end admin interfaces. You will create not only end-state UI but also strategic artifacts including task flows, wireframes, and concepts. You will join an innovative product experience team that includes product managers, UX designers and researchers, content strategists, and other specialists in a highly collaborative agile environment. This role may be remote, or can be based in Providence, RI or Bosnia and Herzegovina. Please submit a portfolio of recent work along with your application.   What’s special about our team? We nerd out on health and behavior change principles. We collaborate weekly on work in flight, listen to playlists while we design together, brainstorm innovative futures in “blue sky” sessions, and chat over a monthly Podcast Club. We have the flexibility to lead our own research studies or lean on our devoted researcher’s expertise. We encourage all team members to contribute to our vision from whichever corner they inhabit. We value continuous learning, sharing what you know, and supporting others at every level.   In this role you will wear many hats, but your knowledge will be essential in the following:   - You are a problem-framer, user advocate, and systems thinker with an established toolkit of flexible, discovery practices to understand complex technical and user challenges based on qualitative and quantitative methods led by yourself or in collaboration with a lean research team. - You have a deep understanding of the end-to-end product experience and are eager to engage in discussions about how parts of a system influence the whole. - You’re comfortable in the weeds of the design process, as well as in conversing on a roadmap with product stakeholders. - You are a strong visual communicator with high attention to detail who cares deeply about producing consistent, high-quality experiences. - You are highly collaborative, having demonstrated expertise in working with cross-functional teams to identify opportunities for collaboration and process efficiency. - You have a solid grasp on design best practices and the industry landscape, while able to adapt your recommendations to different contexts and needs. - You are skilled at communicating with cross-functional partners, balancing short- and long-term design and engineering requirements, and recognizing patterns in UX solutions and workflow You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? Due to the strong growth of our business we are seeking a Regional Vice President to join our health plan team. Reporting to the EVP, General Manager for the health plan and health system markets, the RVP is accountable for driving the achievement of sales and revenue goals of the organization through his/her own direct sales efforts.  We are seeking a highly motivated individual that will be expected to quickly learn the Virgin Pulse product offering and strategy, while leveraging previous sales experience to drive forward customer development and generate new revenue.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Experienced sales professional that has been accountable for over $2M in annual individual quota achievement - Direct selling responsibility for large, complex 6 and 7 figure deals - Ability to understand the business challenges our prospects are facing and align these challenges to the capabilities of our products and services - Experience selling enterprise products/services with a focus on value-based selling methodologies - Adept and consistent in using Salesforce.com and Microsoft Office applications - Internet and research savvy using online resources such as LinkedIn, Hoovers and 6Sense to identify contacts within target companies. - Strong customer understanding and range between core job deliverables to solving business problems. Must quickly assess a business situation or scenario and quickly develop and drive plans to address challenges or capture opportunities. - Willingness to accept and contribute new ideas, and adapt to a rapidly changing environment - Provides leadership and best practice knowledge share to team - Financial modeling and ability to present overviews of sales pursuits and forecasting to sales leadership You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   You are a skilled client management/success professional who is dedicated to your craft and can manage complex client relationship and accounts under limited supervision. In this role, you will manage and nurture client relationships by understanding your client’s business objectives, promoting effective engagement and activation strategies, and ensuring flawless execution. You will oversee the day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. As an Account Manager, you demonstrate a solid understanding of engagement success drivers and best practices to maximize a client’s ROI, and help ensure ongoing client retention, revenue growth, relationship, and reference-ability.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Day-to-day relationship management of a group of existing clients and the successful onboarding and management of new clients - Overall knowledge of client, client expectations, and goals to effectively present information, respond to questions, and follow up on inquiries from clients - Effectively communicate roadmap and engagement solutions with passion and excitement - Proactively monitor campaign performance and develop strategies for improved engagement in collaboration with the commercial team - Serve as a customer advocate within Virgin Pulse and partner with internal departments to develop, implement, and drive strategies to meet requirements and enhance offerings - Trouble-shoots and resolves issues by working with service delivery teams as appropriate Program Management & Service Delivery:  - Maintains internal client management tools, such as, Gainsight, Salesforce, Confluence, Jira, etc. - Serves as the subject matter expert for available tools and is responsible for training clients for utilizing the tool - Monitors member engagement and results to provide recommendations, as appropriate, to the Commercial team - Performs additional projects and tasks as required Project Management:  - Works closely with Project Management Team for the successful implementation of new clients - Manages year-round client program plan(s) - Oversees day-to-day account management activities for assigned accounts. Coordinates with appropriate personnel, such as project management, configuration teams, business analysts, etc., as needed. - Documents and acts on client feedback as appropriate. - Ensures timely and successful delivery of all program components You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? Virgin Pulse is looking for an exceptional Data Scientist who will hit the ground running to support product research to inform the data, analytics and reporting strategy for the company. You have a strong statistical and AI/ML skill set, as well as technical proficiency to complete projects end to end. This role will be responsible for accessing and building datasets, designing and conducting analysis, and creating and delivering key findings and insights towards our overall product strategy. The analyst will be able to interpret findings, clearly communicate results, and make recommendations to internal and external stakeholders. We are looking for someone who is self-directed and thrives working in a fast-paced, collaborative environment, in which expectations are high both for the quality and speed of work. A successful candidate will have a hunger for continuous learning, a desire to grow and lead, and strong interpersonal relationship skills.   This is a unique opportunity to join a new, multidisciplinary team of creative and passionate individuals destined to change the face of healthcare. We are focused on contributing to the company’s data, analytics and reporting strategy and work on high-impact projects utilizing AI/ML technologies to improve the digital experience & health and wellness of our consumers.   We’re a lean, flat and experimental team combining science and engineering to identify and inject high-value insights into healthcare processes at their point of highest impact; preventing health challenges instead of curing them. The team works in quick iterations, using the techniques and algorithms best suited for solving the challenging problems of healthcare.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Perform in-depth analysis of healthcare data to design, develop, and deliver analytic solutions. - Develop and maintain complex analyses critical to the business utilizing a variety of tools including SAS, R, SQL or Python. This includes data calculation, visualization, and automation. - Develop data visualizations to provide insights with more impact, specifically with relation to book of business outcomes reporting and client specific projects - Conduct ad-hoc analysis as required to support internal stakeholders in Client Success, Sales, and Marketing - Create predictive models using Virgin Pulse’s leading-edge technologies including our machine learning technology. - Design, conduct and manage new analytical projects, starting with project planning, hypothesis development and data gathering, then to analysis and modeling, and through to communications and recommendations - Leverage existing studies, literature, and analyses into current research and analysis projects - Experience in different statistical methodologies such as propensity score matching and difference in differences analysis - Develop and deliver analysis results using various visualization and presentation software/tools, such as R/Toolkit, Tableau, MS PowerPoint, MS Word, etc. - Conduct ad-hoc analysis using varied analytical tools and techniques, including advanced statistics - Support Sales, Marketing, and Product Management with Virgin Pulse clients and prospects by directly communicating on data and analytics processes and projects, as well as the results of analyses - Work with departmental processes, projects and programs using Smartsheet, MS and Atlassian toolsets to keep projects and milestones on schedule, our collaborative and internal work organized as well as externally facing documentation comprehensive, updated, and accessible You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? You are a skilled client management/success professional in the health plans/health systems space who is dedicated to your craft and capable of working under limited supervision. In this role, you will have primary responsibility working with clients to create a plan for their program while promoting best practice program design and ensuring flawless execution. You will oversee day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. It will be necessary to support the Expansion, Strategic Accounts and/or Sales teams with growth efforts. As an Account Manager, you demonstrate internally and externally solid understanding of the success drivers and best practices to maximize client retention, revenue growth, relationship and reference-ability.    In this role you will wear many hats, but your knowledge will be essential in the following:   Client Consultation and Management - Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients - Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately - Overall knowledge of client, client expectations and goals to effectively present information, respond and follow up on questions and inquiries from clients - Establishes relationships with clients to enable successful implementation, growth and expansion of Virgin Pulse programs when appropriate to meet client goals - Managing consultant/broker/influencer relationships aligned with clients - Effectively communicate roadmap and engagement solutions with passion and excitement. - Prepare and deliver reviews for each client. Perform analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives. - Serve as a customer advocate within Virgin Pulse and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings. - Maintain a strong knowledge of the wellness, health and navigation space, plus competition - Trouble-shoots and resolves issues; work with the Client Delivery Team as appropriate and seeks assistance of manager with questions that are more complex Program Management and Service Delivery - Maintain internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc. - Create an outreach plan to reach all stakeholders within a client’s organization - Work with the client to understand organizational design, type of work environment, etc. and design a specific plan to maximize member engagement. - Work with Client Delivery Team for appropriate collaboration and hand off; items include but not limited to: - Eligibility specifications and file transfers - Data integration - Accuracy and execution of all client program information - In-year utilization-based services - Provide communication plan, in year program activities, challenges and training on how to use best practice materials; work in partnership with Client Delivery Teams for implementation - Serves as Subject Matter Expert for Virgin Pulse Analytics tool and is responsible for training clients for utilizing the tool - Monitor engagement and modify arrangements as appropriate - Provide data and reports as it relates to incentive delivery and program completion - Perform special projects as requested Project Management - Works closely with Project Management Team for the successful implementation of new clients - Establishes and manages year-round client program plan(s) - Oversees day-to-day account management activities for assigned accounts. Coordinates with appropriate personnel, such as Client Delivery, Client Solutions, Concierge Screening Coordinator, Business Analyst, etc. - Ensure the success and quality by working with the client and acting on feedback as appropriate - Ensures timely and successful delivery of all program components You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   Principal Software Engineers are the experts in the field, uses professional concepts in developing resolution to critical issues and broad design matters. They have proven track record of excellence across the company and are "Development Expert" to delivery stream. They are responsible for driving the direction of their part of the organization, assisting management and other senior technical leaders create strategic roadmaps and driving priorities to meet various objectives. Principal Engineers have a good understanding of the entire business, and a thorough understanding of several domains how they contribute to overall business strategy. They lead strategic organizational decisions and plans, and actively seek to create or redefine roadmaps across the organization with product, business, and architecture counterparts. Usually involved in strategic organizational decisions and plans. Leads stream-level strategic efforts and influencing decisions to achieve cross-team alignment on goals. They help refine roadmaps across the stream based on technical strategy and constraints. Helps defining new product abilities utilizing technical strategy and platform capabilities.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Develops proven systems. Replicates those systems and approaches across the team so that others may learn from and improve on them. - Play a central role in technical, business, and organizational contributions affecting the sub-department (delivery stream). - Closely collaborates with architecture team and advocates for best practices in delivery stream - Not only leads but ideates new engineering efforts. Provides guidance and vision. - Mentors and actively drives the technical skills of the immediate or extended team with consideration of their career stage and personal trajectory. - Removes barriers by working with others around a shared need or customer benefit. - Creates strategies that cross organizational boundaries to achieve broad business goals or influence. - Anticipates issues or implications that their ideas would have on others and pursues mutually beneficial strategies. - Beyond participating in meetings, thoughtfully creates and leads meetings when helpful. - Sets clear and challenging goals for a portfolio of work and pursues them with enthusiasm and passion. Understands business objectives and incorporates these into this body of work. Critically reviews multiple plans and adjusts as needed. - Drives measurable growth by scaling/mentoring teams, affecting engineering roadmaps positively, managing key metrics, creating research and/or programs. - Partners with other teams to improve the effectiveness of our internal tooling. - Interfaces with EMs and Senior management and enables Lead and Sr. Lead Engineers to engage on department-level aspects of larger initiatives. - Looks for innovation opportunities between several teams with a willingness to experiment and to boldly confront problems of large complexity and scope. - Proposes initial technical implementation which supports architectural changes that solve scaling and performance problems. - Ensures that goals are aligned across several teams in their delivery stream. - Guides conversations to remove blockers and encourage collaboration across teams. - Provides a point of escalation for sub-department (Deliver Stream) teams facing complex technical challenges. - Attain a measurable impact on the work of sub-department teams. - Interact with customers and other external stakeholders as a consultant and spokesperson for the work of your sub-department. - Exposes the work of the sub department and their business impact internally. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Virgin Pulse products and services to ensure quality delivery on service and performance commitments to clients.  This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team.    In this role you will wear many hats, but your knowledge will be essential in the following:   - Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation) - Help clients to match program needs with operationally efficient delivery options - Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients - Deliver agreed reporting from internal tools - Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation - Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team - Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.