Who are you?   You are a skilled client or operations manager who is dedicated to your craft in planning and delivery with and for clients. In this role you will have primary responsibility for the construction and execution of client specific program plans, based on individual account strategies, for your assigned book of business. You will oversee the day-to-day account and program management activities for your assigned clients by working closely with other functional departments within the company. It will be necessary to support the Commercial teams with pre-sales and upsell efforts.   In this role you will wear many hats, but your knowledge will be essential in the following:     - Deliver the highest level of client satisfaction and operational excellence for individual book of business assignments, while supporting & coordinating with fellow team members across client base - Serve as a subject matter expert on each client in book of business for internal partners and serve as Virgin Pulse expert for each client relationship through product and process knowledge. - Ensure that all client contractual obligations are being met and communicating any contractual risks in delivery appropriately. - Develop, monitor, modify and refresh client annual program plans in coordination with account strategy and client-determined KPIs. - Plan and help realize activities, within an annual program plan with related deliverables, deadlines and data, which positively influence clients’ program participation and engagement. - Work with marketing to develop promotions and competitions for each assigned account to positively influence program participation and engagement. - Prepare and deliver program updates and outcome / results reviews for each. Develop tactical recommendations and action plans aligned with account plan and client determined KPIs. - Provide support of the implementation process for assigned accounts (new client and upsell implementation) - Project manage day-to-day operational and tactical account management activities for assigned book of business. - Maintain internal client management tools for assigned book of business. - Ensure internal teams respond to and resolve routine client requests and questions. - Maintain a strong working knowledge of all aspects of all Virgin Pulse programs, and be resourceful on continued learning and change. - Support contract renewal and account growth in collaboration with colleagues in Commercial departments - Perform special projects as requested. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   You are a skilled client management/success professional who is dedicated to your craft and capable of working under limited supervision. In this role, you will have primary responsibility working with clients to create a plan for their program while promoting best practice program design and ensuring flawless execution. You will oversee day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. It will be necessary to support the Expansion, Strategic Accounts and/or Sales teams with growth efforts. As an Account Manager, you demonstrate internally and externally solid understanding of the success drivers and best practices to maximize client retention, revenue growth, relationship and reference-ability.   In this role you will wear many hats, but your knowledge will be essential in the following:     - Client Consultation and Management Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients - Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately - Overall knowledge of client, client expectations and goals to effectively present information, respond and follow up on questions and inquiries from clients - Establishes relationships with clients to enable successful implementation, growth and expansion of Virgin Pulse programs when appropriate to meet client goals - Managing consultant/broker/influencer relationships aligned with clients - Effectively communicate roadmap and engagement solutions with passion and excitement. - Prepare and deliver reviews for each client. Perform analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives. - Serve as a customer advocate within Virgin Pulse and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings. - Maintain a strong knowledge of the wellness, health and navigation space, plus competition - Trouble-shoots and resolves issues; work with the Client Delivery Team as appropriate and seeks assistance of manager with questions that are more complex Program Management and Service Delivery - Maintain internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc. - Create an outreach plan to reach all stakeholders within a client’s organization - Work with the client to understand organizational design, type of work environment, etc. and design a specific plan to maximize member engagement. - Work with Client Delivery Team for appropriate collaboration and hand off; items include but not limited to: o Eligibility specifications and file transfers o Data integration o Accuracy and execution of all client program information o In-year utilization-based services -  Provide communication plan, in year program activities, challenges and training on how to use best practice materials; work in partnership with Client Delivery Teams for implementation - Serves as Subject Matter Expert for Virgin Pulse Analytics tool and is responsible for training clients for utilizing the tool - Monitor engagement and modify arrangements as appropriate - Provide data and reports as it relates to incentive delivery and program completion - Perform special projects as requested Project Management - Works closely with Project Management Team for the successful implementation of new clients - Establishes and manages year-round client program plan(s) - Oversees day-to-day account management activities for assigned accounts. Coordinates with appropriate personnel, such as Client Delivery, Client Solutions, Concierge Screening Coordinator, Business Analyst, etc. - Ensure the success and quality by working with the client and acting on feedback as appropriate - Ensures timely and successful delivery of all program components You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   You are passionate about improving population health and developing data-driven strategy with our clients to ensure they maximize the products, services and partners we offer to create impactful, life-changing ecosystems for their members. You are a knowledgeable, client-focused and revenue-oriented professional; highly skilled in empathetic listening, relationship building and managing all steps in a consultative retention and expansion process; including ongoing discovery conversations, capabilities presentations, pricing and contracting. You thrive in creating two-way dialogue that drives optimal client satisfaction, secures revenue retention and maximizes revenue growth. You enjoy being a player/coach and find energy in sharing your skills and knowledge with others. You are a natural collaborator, working diligently in partnership with teams throughout the organization to achieve results.   In the role of Strategic Account Executive, your primary responsibility is to drive annual revenue growth through renewal of existing contracts, higher engagement of participatory based offerings, targeted communications and expansion of additional populations, products and services. Annual revenue growth goals determined annually by Virgin Pulse Leadership.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Build rapport and establish credibility with account stakeholders at all levels of the client organization through consistent executive presence, depth of domain knowledge and diligent preparation - Proactively identify and understand client objectives, challenges and leadership priorities, uncover barriers and develop actionable, client specific strategic plans to ensure Virgin Pulse is aligned to support and maximize client satisfaction and success • Ownership of reliable revenue and expansion targets that translate your deep relationships into material value and ARR growth. This includes supporting all aspects of complex renewals and expansion sales efforts, including Salesforce and Gainsight pipeline management, RFP proposal, negotiations and contract oversight. - Support positive client satisfaction (NPS) and provide oversight for any proactive action plans required to maintain positive scores and secure reference ability for your clients - Development and delivery of presentations in support of your primary responsibilities to include business reviews, executive reporting and strategic planning, product capability and roadmap overviews, VP research and thought-leadership presentations - Monitor and confirm all client contractual obligations are being met and communicate any contractual risks to appropriate Virgin Pulse management - Ongoing and consistent leadership and internal stakeholder communications regarding client feedback, status and strategic action plans for your book of business You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The VP, Partner Ecosystem is primarily responsible for the overall market success of the partner ecosystem program including bookings, renewals, revenue, and partnership terms. As the P&L leader for this business, you will create and evangelize a compelling strategy and vision, be in market with prospects and clients, negotiate with partners, and driving cross-functional initiatives internally.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Responsible for building out the most comprehensive global health, benefits, and wellbeing partner ecosystem and marketplace as a part of the product management team. - Develop and maintain strategy and process for partner prioritization and selection. - Manage selection, negotiation, and on-boarding of partners. - Collaborate with partners to determine the concerns they are looking to solve for, what they have in place today and how they are measuring success. - Maintain relationships with our client base to guide further solution development. - Responsible for creating, communicating, and ensuring that the partner ecosystem’s vision is applied across Product, Marketing, Sales, and Operations teams. - Develop and maintain the partner ecosystem master plan including performance, market and competitive intelligence, strategy, roadmap, market requirements, buyer personas, and business cases. - Ensure that the organization maintains a competitive advantage by having the expertise and knowledge of key installed solutions while providing solutions and guidance for future development that complements the approach. - Collaborate cross-functionally with Commercial, Operations, and other departments to manage the full solution/product lifecycle activities. - Craft partner strategy, vision, pricing, packaging, and place (channels, distribution, & market segments) when managing the full solution/life cycle of product. - Ensure that productive relationships are built with ecosystem partners and manage any escalations that occur. - Collaborate with partner operations to onboard and integrate partners. - Participate in any necessary M&A activities such as diligence, modeling, and research. - Responsible for team of partnership associates and managers who are responsible for the day-to-day activities. - All other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   Are you a highly skilled, detail-oriented, and customer-focused professional with a passion for delivering tailored solutions in a complex, data-driven environment? Do you thrive on identifying opportunities for improvement and addressing client concerns to enhance the overall client experience? If you're a forward-thinking Data Solution Architect with a strong background in data management and analytics, you could be the perfect fit for our team at Virgin Pulse.   In this role you will wear many hats, but your knowledge will be essential in the following:     - Conducting comprehensive and insightful reviews for larger clients with complex customizations on a quarterly, semi-annual, or annual basis, depending on their unique needs and requirements. - Assessing program design, configuration of inbound data, outbound data files, and outbound reporting to ensure optimal performance, alignment with client expectations, and identification of opportunities for process enhancements. - Developing a deep understanding of clients' data and reporting requirements, and working closely with the internal teams to deliver tailored solutions that meet their specific needs. - Analyzing existing data management processes and systems to identify opportunities for improvement, streamlining data workflows, and enhancing the overall client experience. - Participating in client review meetings, diagnosing root causes of client dissatisfaction, and collaborating with cross-functional teams to develop and implement effective solutions that address their concerns. - Owning the entire review and improvement process, from initial assessment to final changes, while collaborating with the Director of Strategic Analytics & Insights, who will maintain the client-facing aspect of the work. - Developing and maintaining documentation related to clients' custom data setups, ensuring accurate records of data processes, configurations, and reporting requirements. - Providing training and support to internal teams as needed to ensure a clear understanding of clients' data requirements and the solutions being implemented. - Continuously monitoring the success of implemented solutions and identifying opportunities for further optimization and improvement. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   In the role of Regional Sales Director, you will be responsible for generating new direct sales of Virgin Pulse’s SaaS HR Technology solutions to private sector entities with between 1000 - 4999 FTE’s. VP’s Regional Sales Directors are responsible for following up on inbound marketing leads, developing outbound leads, qualifying leads, and pursuing a full cycle sale. To be successful in this role you will nurture relationships, build value, handle objections, create urgency, identify procurement cycles, and collaborate strategically with sales leadership to close new business opportunities. Our best and most successful Regional Sales Directors are able to consistently generate a high degree of trust with their prospects and clients. This is necessary to close a complex and often-personal sale with HR, Benefits and Employee Wellbeing professionals. The expectation will be that the Regional Sales Director’s industry reputation, knowledge of the market and job satisfaction will be heavily reliant on the delight of each new client as they move through the initial discovery process, solution building, contracting, implementation and launch.   In this role you will wear many hats, but your knowledge will be essential in the following:     - Achieve and exceed Annual Recurring Revenue objectives in your assigned territory. - Forecast monthly, quarterly, and annual revenue targets to sales leadership on a timely basis. - Develop strategic plans to maximize revenue across multiple verticals within the private sector. -  Serve in a “hunter” capacity; hunt for new business and further develop opportunities. - Creative lead generation initiatives through the use of direct mail, email marketing, external networking events, trade-shows, luncheon seminars, cold calling and research. - Leverage Salesforce.com to build close plans, manage opportunities, and maintain accurate forecasting and reporting. - Demonstrate Virgin Pulse products to prospects via in-person or web meetings. - Proactive outreach to get ahead of procurement cycles through ongoing outreach, sales efforts and support RFP team in managing procurement processes. - Coordinate with Virgin Pulse Client Services on pre/post-sales implementation activities. - Learn and maintain in-depth knowledge of Virgin Pulse product portfolio.   You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.