Who are you?   Virgin Pulse is currently seeking a Staff Accountant to join our team. The ideal candidate should be a motivated, self-starter who is excited to work for a dynamic, growing company and has a general background in accounting.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Participate in key areas of monthly financial close process to ensure timely and accurate reporting on general ledger and financial results - Reconcile balance sheet accounts monthly across several subsidiaries - Perform monthly bank account reconciliations - Coordinate and assist Accounts Payable and Accounts Receivable functions - Assist in financial audits - Coordinate with HR to upload payroll files to general ledger - Demonstrates understanding of month end accruals and conducts expense analysis - Document and improve internal controls and processes - Support other accounting duties and projects as needed You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As an SDET I you can perform testing and quality assurance in the Product Delivery Team under the supervision of a mentor. You will be responsible for creating and implementing test automation scripts to ensure quality and expected functionality and report issues observed.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Write and Implement Automation tests under the mentor supervision - Create Bug Tickets with a detailed description of the issue - Validate story acceptance criteria - Participation in sprint grooming, planning, and kick-off to help estimate stories, raise awareness, and additional testing details - Has a basic understanding of existing system design, architecture, and business logic - Perform other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As an SDET I you can perform testing and quality assurance in the Product Delivery Team under the supervision of a mentor. You will be responsible for creating and implementing test automation scripts to ensure quality and expected functionality and report issues observed.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Write and Implement Automation tests under the mentor supervision - Create Bug Tickets with a detailed description of the issue - Validate story acceptance criteria - Participation in sprint grooming, planning, and kick-off to help estimate stories, raise awareness, and additional testing details - Has a basic understanding of existing system design, architecture, and business logic - Perform other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   You are passionate aboutimproving population health and developing data-driven strategy with our clients to ensure they maximize the products, services and partners we offer to create impactful, life-changing ecosystems for their members. You are a knowledgeable, client-focused andrevenue-oriented professional; highly skilled in empathetic listening, relationship building and managing all steps in a consultative retention and expansion process; including ongoing discovery conversations, capabilities presentations, pricing and contracting. You thrive in creating two-way dialogue that drives optimal client satisfaction, secures revenue retention and maximizes revenue growth.You enjoy being a player/coach and find energy in sharing your skills and knowledge with others. You are a natural collaborator, working diligently in partnership with teams throughout the organization to achieve results.  In the role of Strategic Account Executive, your primary responsibility is to drive annual revenue growth through renewal of existing contracts, higher engagement of participatory based offerings, targeted communications and expansion of additional populations, products and services. Annual revenue growth goals determined annually by Personify Health Leadership.    In this role you will wear many hats, but your knowledge will be essential in the following:     - Build rapport and establish credibility with account stakeholders at all levels of the client organization through consistent executive presence, depth of domain knowledge and diligent preparation  - Proactively identify and understand client objectives, challenges and leadership priorities, uncover barriers and develop actionable, client specific strategic plans to ensure Virgin Pulse is aligned to support and maximize client satisfaction and success  - Ownership of reliable revenue and expansion targets that translate your deep relationships into material value and ARR growth.  This includes supporting all aspects of complex renewals and expansion sales efforts, including Salesforce and Gainsight pipeline management, RFP proposal, negotiations and contract oversight.  - Supportpositive client satisfaction(NPS) and provide oversight for any proactive action plans required to maintain positive scores and secure reference ability for your clients  - Development and delivery of presentations in support of your primary responsibilities to includebusiness reviews, executive reporting and strategic planning, product capability and roadmap overviews, VP research and thought-leadership presentations  - Monitor and confirm all client contractual obligations are being met and communicate any contractual risks to appropriate Virgin Pulse management  - Ongoing and consistent leadership and internal stakeholder communications regardingclient feedback, status and strategic action plans for your book of business  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   The Director, DevOps is a leader of strategic and operational decisions and provides foresight and direction to our DevOps practice. They are passionate about technology and foster a culture of continuous improvement through innovative solutions. They develop strategies to build and mature a high-performing DevOps culture and drive maturity of key DevOps capabilities, including infrastructure as code, continuous delivery, containerization and orchestration, and cloud operations. They have demonstrated the ability to build and develop high-performing teams that consistently deliver secure, scalable, highly available, and cost-effective cloud infrastructure solutions. They are a role model and ambassador of our core values and lead by example. Comfortable owning business goals, they develop long-term roadmaps, balance operational and strategic objectives, and drive accountability.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Develop and execute DevOps strategy aligned to business objectives and industry best practices. - Design and support cloud infrastructure and operations practices to support platform availability and scalability needs, to meet security and compliance requirements, and to optimize cost. - Build technology-enabled capabilities and processes that minimize service delivery “friction”. - Align teams to enterprise Agile framework, make data driven commitments, and ensure organizational accountability. - Cultivate relationships with other Engineering leaders and teams to build trust and maintain open, proactive communication across the organization. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As a Group Product Manager, you will be both an individual contributor and provide direct team management. You will lead the Personify Health Wellbeing product team and have personal responsibly for our member Rewards features and strategy to drive member/user engagement. In addition to being a manager of product managers (also referred to as a Group Product Manager) you will provide thought leadership across the product organization and beyond. You will find the right balance between extrinsic and intrinsic mechanisms that motivate our members/users to focus on their personal health and wellbeing. Possessing an insatiable curiosity and desire to solve user problems, you advocate for your feature roadmap with an eye towards user and user empathy. You serve as the evangelist for your product family, communicating the roadmap vision to stakeholders, and directing product, UX, and engineering resources through product discovery and delivery.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Participate in strategic roadmap planning and maintain alignment across teams. - Work with Engineering teams to design services that provide the right sequence of events to create multitude of statuses for our digital and service led health experiences. - Lead a 3-5 member team of product managers - Identify opportunities to improve the wellbeing of our members by consistently measuring the performance of our programs and systems capabilities. - Redefine and implement our Rewards and Redemption strategy and discover new ways to support member health outcomes. - Work with stakeholders across the business (including, but not limited to engineering, user experience & design, product marketing, client success, and legal). - Drive product strategy through a deep understanding of business needs, maintaining a prioritized backlog with near-term deliverables and longer-term vision. - Work directly with clients and client-facing teams to help them implement a successful Rewards program. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   Personify Health is looking for a Senior Financial Analyst to support the Company’s US-based Corporate FP&A team. This role reports into the Company’s US-based Finance Manager and will support critical monthly closing, reporting, and forecasting processes for the Company’s commercial, R&D and G&A-related areas of the business.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Provide monthly reporting, insights, and variance analysis to Plan that provides critical visibility and improves actionable decision making. - Partner with Accounting and HR to reconcile transactions, correct/enhance/validate data were necessary. - Drive long-term process improvement and policy development initiatives that improve and enhance our overall data and forecasting capabilities for vendor-level expenses and contract renewals. - Support the annual budget and quarterly forecast processes and prepare associated materials as needed. - Help consolidate, report, and analyze financial data were necessary; Partner with Financial Reporting team on month-end reporting. - Prepare / validate key data input files for use in monthly reporting. - Identify trends and recommend actions based on sound financial analysis. - Adhoc reporting and analysis for the Company’s leadership team. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   This is a full-time, hybrid position supporting a high-profile consumer health company, in Summit, NJ (planned relocation from Skillman, NJ within next 12 months).   The Health & Wellbeing Program Manager is a client-dedicated member of the Personify Health account team, focused on designing and delivering a comprehensive strategic wellbeing plan, aimed at building a culture of health, enhancing health and wellbeing engagement, and driving health behavior change through awareness and activation.   Our client is seeking an expert in communications, as the successful candidate will play an integral role as a Content Manager.   The Health & Wellbeing Program Manager works side by side with the Personify Health account leadership and the client’s HR, benefits, and/or stakeholder teams. This individual will provide advocacy for Personify Health products while embracing Personify Health’s mission and values.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Develop and deliver a communications strategy to drive awareness and engagement in the wellbeing program, utilizing a range of Personify Health and client tools including the wellbeing platform - Provide direction and subject matter expertise in defining, designing, developing, communicating, and executing a comprehensive health and wellbeing strategy - Utilize project management skills to develop and execute health and wellbeing programs according to timeline and budget - Monitor, evaluate, and respond to program measurements and participant feedback, including operations and quality, to drive continuous quality improvement initiatives and goals - Serve as an integrated partner and the face of wellbeing to the client population, guiding members to appropriate resources and offerings - Engage and partner with client leadership, stakeholders and internal groups (Diversity & Inclusion, Employee Resource Groups, etc.) to build and support a culture of health - Leverage community partnerships to support client goals including initiatives related to social determinants of health, diversity and inclusion, health, and holistic wellbeing (mental, physical, social, community, financial, and safety wellbeing) - Collaborate with the client’s health plan and vendor partners to identify opportunities for health awareness and engagement, and to drive utilization of the client’s suite of health, benefits, and wellbeing offerings - Launch and lead a Wellness Champion Network across key client locations - Support Personify Health platform enrollment and ongoing engagement to associated solutions, resources, and partners - Lead implementation of health promotion programs including health screenings, flu shots, and open enrollment events - Lead regular data assessment and reporting to internal and external stakeholders and leadership, while defining opportunities, tracking impact, and determining next best steps - Collaborate with Personify Health and client support teams including Marketing, Product, Business Operations, and Customer Service - Partner with Personify Health peers to share best practices and opportunities to drive best-in-class services to our clients - Provide support for renewal and expansion planning as appropriate - Perform other related duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

In this role you will wear many hats, but your knowledge will be essential in the following:   - Telephonically manage cases on a long or short term basis per established Company guidelines, policies and procedures, as well as other standardized criteria in the healthcare industry. - Contact patient and complete a thorough assessment, including physical, psychosocial, emotional, spiritual, environmental, and financial needs. - Use claims processing tools to review and research paid claim data to develop a clinical picture of a member’s health and identify for participation in appropriate programs. - Monitor interventions and evaluate the effectiveness of the treatment plan in a timely manner; report measurable outcomes that record effectiveness of interventions. - Initiate and maintain contact with the patient/family, provider, employer, and multidisciplinary team as needed throughout the continuum of care. - Advocate for the patient by facilitating the delivery of quality patient care, and by assisting in reducing overall costs; provide patient/family with emotional support and guidance. - Be able to meet productivity, quality and turnaround time requirements on a daily, weekly and monthly basis. - Negotiate and implement cost management strategies to affect quality outcomes and reflect this data in monthly case management reviews and cost avoidance reports. - Establish and maintain working relationships with healthcare providers, client/group, and patients to provide emotional support, guidance and information. - Evaluate and make referral for wellness programs. - Maintain complete and detailed documentation of case managed patients in Eldorado Quick link, and UM Web; maintain site specific files ensuring confidentiality; prepare reports and updates at 30 day intervals ensuring confidentiality according to - Company policy and HIPAA You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? We are seeking an IT Business Analyst to play a pivotal role in driving our organization's transformation initiatives. In this role, you will be responsible for meticulously analyzing business/technical needs and requirements and leveraging current information technology to address them effectively. Working under direct supervision, you will collaborate with senior IT professionals to coordinate IT projects and initiatives, ensuring alignment with organizational goals.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Facilitate interviews with business and technology departments, to coordinate comprehensive needs and potential interdependencies. - Partner with Product Owners to identify requirements for system and process enhancements. - Gather user requirements and acceptance criteria from partners and translate them to user stories for the technical teams to work from. - Analyze business problems and make recommendations for creative solutions. - Facilitate, prioritizes, and proposes business process re-designs to improve process results. - Embrace change and provide encouragement to guide others through change, handle conflict. - Foster relationships across multiple business and technology areas. - Increase awareness of best practices to improve business capabilities. - Recommend modifications to IT systems with the aim of enhancing business systems, optimizing operational efficiency, and reducing costs. - Assist with the evaluation and adaption of existing technology to accommodate changes in business requirements, ensuring seamless integration and functionality. - Develop and document procedures for the effective utilization of processes and IT technology, encompassing both on-premises and cloud-based solutions. - Collaborate in the development of training materials to support process changes and the introduction of new technologies, ensuring smooth adoption and proficiency among stakeholders. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The role of Provider Maintenance Specialist is primarily responsible for the daily activities of the claims processing team. They perform the claims efficiently for the clients of Virgin Pulse nad Healthcomp.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Pull up claims in the portal that need to be matched with a provider record. - Pull up Tax ID number in Comment Editor and locate provider record to match claim to. - Add new provider record if one is not available. - Change or inactivate provider records. - Look up Provider NPI on NPI Registry. - Meet daily metrics of 350 claims. - All other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The role of Claims Specialist is primarily responsible for the daily activities of the claims processing team. They perform the claims efficiently for the clients of Virgin Pulse and Healthcomp.   In this role you will wear many hats, but your knowledge will be essential in the following:   - The ability to adhere to a work schedule and regularly attend work to meet client and production requirements. - The ability to work in a high paced office, call center environment. - The ability to work on a computer and multi-task (such as talk and type) - The ability to interact in a professional manner with coworkers, clients, and customers. - The ability to focus on work and consistently perform tasks in compliance with policies and procedures. - The ability to meet assigned deadlines. - All other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The role of Eligibility Specialist is primarily responsible for interacting with clients of Virgin Pulse and Healthcomp. This role oversees a variety of tasks associated with analyzing, reporting, evaluating, maintaining, and validating eligibility and enrollment to secure system data integrity.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Ability to make data accessible so that the organization can use it to evaluate and understand eligibility of benefits. - Ability to combine raw information from diverse sources to create consistent readable formats. - Reviewing and analyzing raw data and flat files. - Identifying file/data issues and work to create solutions. - Using excel to run analysis on eligibility files and data. - Running analysis to verify accuracy of eligibility files and data prior to loading. - Submitting eligibility and/or coverage-specific information/data to downstream vendors. - Assisting in designing, programming, testing and standardizing process/procedures for eligibility files/data. - Running quarterly censuses to ensure no discrepancies are found regarding invalid E13 spouse pends, overage dependent children, invalid departments, invalid rating structures/billing tiers, invalid ID card formats based on benefits/state EE resides, life volumes, etc. - Running a monthly census for each assigned client on the cut-off date to validate certs & departments are reflecting correctly. - Communicating with external vendors and clients. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As Business Intelligence Developer, you will be a critical part of our Analytics & Insights group at Personify. The ideal candidate will have strong analytical and problem-solving skills, as well as experience in developing and maintaining Power BI dashboards and applications among potential other reporting tools. In this role, you will be responsible for developing and maintaining our reporting environment, as well as working with our team of analysts and decision makers in the organization to create insightful and user-friendly dashboards and applications.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Develop and maintain our Power BI environment, including data models, dashboards, reports, and Apps. - Collaborate with stakeholders (management and executive teams) across Operations, Finance, Client Success departments, as well as our team of analysts, to develop intuitive and user-friendly dashboards and applications that provide actionable insights. - Develop strong partnership within the IT department to ensure proper data engineer and architect support. - Conduct thorough data analysis to identify trends, patterns, and actionable insights - Construct and manage data relationships between various data sources to ensure efficient data modeling and structuring. - Analyze and understand business requirements in context to reporting and analytics. - Assists in developing standards and best practices for report and application design, guidelines and data integrity - Demonstrate expertise in implementing and managing Power BI application security following best practices. - Stay up to date on the latest Power BI features and functionality. - Is generally assigned more complex and difficult assignments. - Strong written and oral communication skills with the ability to build analytical and decision support models, synthesize recommendations, and create effective presentations You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As the Senior Program Manager, Data Operations, you will oversee complex projects related to data management, analytics, and process optimization. Your role involves collaborating with cross-functional teams, ensuring project success, and aligning data operations with key business priorities and deliverables, driving value for both internal and external customers. Looking for an individual to support CST or EST hours.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Project Leadership: Manage end-to-end project delivery for data operations projects, including planning, execution, and monitoring. - Program Management: Oversee multiple related projects within the data domain, ensuring alignment with organizational objectives. - Stakeholder Engagement: Collaborate with business leaders, data scientists, engineers, and other stakeholders to define project scope, objectives, and success criteria. - Resource Management: Allocate resources effectively, balancing workload and skill sets across project teams. - Risk Management: Identify and mitigate project risks, ensuring timely resolution. - Quality Assurance: Maintain high standards for data accuracy, consistency, and reliability. - Change Management: Facilitate smooth transitions during project implementation. - Reporting and Metrics: Provide regular updates on project status, milestones, and KPIs. - Process Improvement: Continuously enhance data-related processes and workflows. - Vendor Management: Coordinate with external vendors and partners as needed. - Budget Oversight: Monitor project budgets and expenses. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   In this role, your will support the insurance claim and reimbursement process. This is an amazing opportunity to learn more about the health care industry and advance your career with a rapidly expanding organization!   In this role you will wear many hats, but your knowledge will be essential in the following:   - Prepare Stop Loss claims and applicable documents to determine stop loss filing eligibility applicable to the excess loss policy - Files submissions of spec claimants (running reports, gathering necessary documents and email correspondence), processing all submissions within established internal timeframes - Coordinate advanced funding requests, with the client and their stop loss carrier - Creates initial specific file for each claimant and files all submissions in our platform - Follow stop loss contracts, procedures and guidelines - Acts as the liaison between the PBM’s and internal clients, as it pertains to our stop Loss claimants - Keeps immediate supervisor apprised of open or disputed items - Contributes to daily workflow with regular and punctual attendance - Generates weekly outstanding reimbursement report and follows up with the Stop Loss carrier You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   Personify Health (formerly HealthComp + Virgin Pulse) is the nation’s largest independent Third Party Administrator (TPA) managing the medical benefits, claims, and care management for 1 million members and managing the wellbeing, health, and healthcare navigation for an additional 19 million members.   The VP, Health Plan Administration Solutions is the leader of Personify Health’s TPA / Health Plan Administration solution set and product line. You are the “solution CEO” responsible for the overall success of the solutions by creating and evangelizing a compelling strategy and vision, being in market with prospects and clients, and driving cross-functional initiatives including the end-to-end product lifecycle. You will be accountable for the success of your business including bookings, revenue, profitability, renewals, satisfaction, and value creation.   In this role you will wear many hats, but your knowledge will be essential in the following:   - In collaboration with ops/GM, overall market success of the solution / product line including new logo and expansion bookings, renewals, and revenue - Maintain a deep understanding of our prospective client base – problems they are trying to solve, what they have in place today, how they measure success - Build relationships with our client base to guide further solution development - Create and evangelize the solution’s vision externally and apply it across Product, Marketing, Sales, and Operations - Develop and maintain the solution’s master plan including product performance, market and competitive intel, strategy, roadmap, market requirements, buyer personas, and business case - Maintain competitive set expertise to position with and around key installed solutions and guide further solution development that complements this approach - Collaborate cross-functionally with Commercial, Operations, and other departments, manage the full solution/product lifecycle activities and plan from inception to commercialization to maturity to sunset including strategy, vision, pricing, packaging, and place (channels, distribution, market segments) - Manage integrated partner vendor relationships to support the Health Plan Administration business - Be an innovative thought leader and champion Personify Health externally - Become a trusted leader across all departments internally You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As a Software Architect at Personify Health, you will be working on a Digital Health SaaS platform that supports millions of engaged, active members in 20 languages across 190 countries, serving over 50 billion+ API calls every year to mobile and web users.    In this role, you will be part of our Architecture team, responsible for supporting an enterprise-wide software portfolio, working across multiple delivery teams aligning on strategic vision, delivery and performance expectations.  This position will involve frequent interactions with various delivery teams where you will be working with a passionate and strong team of engineers and product managers.  With your strong background in cloud technologies and software architecture you will have the opportunity to develop, manage and evolve our tech stack.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Build expertise and establish best practices on the development, monitoring, and maintenance of technologies   - Propose and develop architecture designs and blueprints while ensuring alignment to the broader architecture design principles and technology strategies   - Provide technical leadership and coaching to the more junior team members to enable them to build better software.   - Identify and proactively designs technical debt out of solutions   - Produce comprehensive technical views of the solution area's components at the application, service, and communication layers   - Design end-to-end solutions that meet design, scalability, security, regulatory compliance and maintainability requirements   - Mastering our development process, culture and code base You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   The Engineering Manager is an experienced leader with demonstrable people skills, technical knowledge, and passion for delivering world-class software. As an engineering manager, you’re responsible for growing and inspiring engineering teams to contribute outstanding quality work. You will lead a group of cross-functional engineers to work closely with product owners, designers, and other engineering teams to ensure the overall business vision aligns with the development work. The ideal candidate comes from a background of having been a talented and self-motivated engineer with management experience and a track record of shipping code to production in rapid iterations in a high volume, high availability SaaS company. A passion for employee engagement and wellness industry is a must-have since Virgin Pulse's motto of changing lives for the better is what motivates us every day.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Run a team that maintains and extends our very large platform including web and mobile applications, API services, and myriad back-end services such as data ingestion for activity tracking devices. - Work closely with product managers and your team to prioritize stories, get them estimated, scheduled for sprints, and keep them on track for delivery. - Manage developers and QA engineers who report to you directly, meeting with them regularly to ensure they are meeting their goals and happy with their career growth. - Collaborate and coordinate with the engineering management group to brainstorm future strategies and plan resource needs. - Work with developers and QA to get everything tested and merged for a release. Review code and help QA with testing when needed. - Collaborate with team to improve operational efficiency and develop vision that leads long term success of engineering teams.  - Ensure delivery on excellent platform up-time guarantees and act as higher-level escalation contact for the platform.  - Cultivate a high performing engineering team culture to meet and exceed key success metrics, which include a people success metric.  - Provide communication to product owners with scope estimates and high-level milestones for evaluations of upcoming projects and work closely with scrum team in an angile environment.   - Provide architectural vision and technical coaching to tech leads and engineers for high-quality delivery of products.   - Work with other engineering teams to plan upcoming projects, coordinate with operation, support, and infrastructure teams to make sure delivery of new project goes out smoothly. - When you are not managing, you are strategizing, providing strategic direction to the team, removing roadblocks, reviewing metrics and data analysis, or building analytics dashboards. - Attend weekly Engineering Management team stand-ups and sync-up on larger Engineering initiatives. - Own and control your team roster, resources and deliverable's You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Virgin Pulse products and services to ensure quality delivery on service and performance commitments to clients.  This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team.    In this role you will wear many hats, but your knowledge will be essential in the following:   - Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation) - Help clients to match program needs with operationally efficient delivery options - Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients - Deliver agreed reporting from internal tools - Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation - Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team - Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence. - Aligning client requests with best practices informed by a thorough understanding of the Virgin Pulse platform. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.