Who are you?   In this role, your will support the insurance claim and reimbursement process. This is an amazing opportunity to learn more about the health care industry and advance your career with a rapidly expanding organization!   In this role you will wear many hats, but your knowledge will be essential in the following:   - Prepare Stop Loss claims and applicable documents to determine stop loss filing eligibility applicable to the excess loss policy - Files submissions of spec claimants (running reports, gathering necessary documents and email correspondence), processing all submissions within established internal timeframes - Coordinate advanced funding requests, with the client and their stop loss carrier - Creates initial specific file for each claimant and files all submissions in our EDOCS platform - Coordinates the release of “on hold” claims - Acts as the liaison between the PBM’s and internal clients, as it pertains to our stop Loss claimants - Keeps immediate supervisor apprised of open or disputed items - Contributes to daily workflow with regular and punctual attendance - Generates weekly outstanding reimbursement report and follows up with the Stop Loss carrier You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   This is a full-time, 32 hour per week onsite position supporting Main Line Health, in Philadelphia, PA. In accordance with the client’s policy, employees working onsite will be required to show proof of current flu and Covid-19 vaccinations, per CDC guidelines, on or before the first day of employment. The Health & Wellbeing Specialist is a client-dedicated member of the Virgin Pulse account team, focused on building a culture of health, enhancing health and wellbeing engagement, and driving health behavior change through awareness and activation. The Health & Wellbeing Specialist collaborates with Virgin Pulse account leadership and the client’s HR, benefits, and/or stakeholder teams. This individual will provide advocacy for Virgin Pulse products and demonstrate Virgin Pulse’s mission of Changing Lives for Good. This position will include approximately 20% of local travel.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Design, develop, communicate, and execute an annual health and wellbeing programming plan, in alignment with client’s strategic goals and priorities - Monitor, evaluate, and respond to program measurements and participant feedback, including operations and quality, to drive continuous quality improvement initiatives and goals - Serve as an integrated partner and the face of wellbeing to the client population, guiding members to appropriate resources and offerings - Engage and partner with client stakeholders and internal groups (Diversity & Inclusion, Employee Resource Groups, etc…) to build and support a culture of health - Leverage community partnerships to support client goals including initiatives related to social determinants of health, diversity and inclusion, health, and holistic wellbeing (mental, physical, social, community, financial, and safety wellbeing) - Collaborate with the client’s health plan and vendor partners to identify opportunities for health awareness and engagement, and to drive utilization of the client’s suite of health, benefits, and wellbeing offerings - Build, nurture, and drive engagement through a Wellness Champion Network across key client locations - Support Virgin Pulse platform enrollment and ongoing engagement to associated solutions, resources, and partners - Support implementation of health promotion programs including health screenings, flu shots, and open enrollment events - Drive localized health engagement and awareness through educational opportunities and creative programming - Conduct regular data assessment and reporting to internal and external stakeholders, to define opportunities, track impact, and determine next best steps - Collaborate with Virgin Pulse and client support teams including Marketing, Product, Business Operations, and Customer Service - Partner with Virgin Pulse peers to share best practices and opportunities to drive best-in-class services to our clients - Perform other related duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? This role will work closely with the Trust team and other members of the general accounting team. This person should have effective verbal and written communication skills. Proficiency with technology including an ability to quickly adapt to new technologies and operate in a fast-paced environment is critical.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Responsible for completion of monthly bank reconciliations. - Standard monthly reporting (client remittances/client special reports) using accounting / billing data. - Perform monthly reconciliations for PPO (Anthem/BlueShield) network claims. Evaluate potential to automate. - Responsible for annual escheatment process / tracking and updating throughout the year. - Assist with client banking and funding. - Pull funds from bank accounts as needed for provider claim payments and premium payments. - Setting up of carrier payments. - Completion of funding control to validate receipt of cash prior to claims funding. - Billing invoice uploads including reconciliation of files to final upload. - Standard monthly reporting specific to the billing function. - Cash application. - Other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   The role of Associate Cloud Systems Engineer is responsible for maintaining server infrastructure and providing first point of escalation support for corporate service desk team. This role will support cyber security investigations and deploy OS and third party patches to remediate vulnerabilities.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Maintain server infrastructure according to security and uptime standards. - Maintain network infrastructure, including WAN links, VPNs, and LAN/WLAN. - Track all changes and work through tickets and document steps followed. - Provide first point of escalation support for Corporate Service Desk team. - Deploy OS and 3rd party patches to remediate vulnerabilities. - Maintain systems integrations and data syncing tools and processes. - Assist security teams with information requests to support audits and questionnaires. - Support cyber security investigations. - Maintain automation workflows and scheduled scripts. - Configure and maintain SSO applications for cloud applications. - Research and implement new technologies and services. - Continually evaluate systems to identify and implement improvement projects and tasks. - Open and manage support tickets with vendors. - Participate in roadmap projects to support company-wide initiatives. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   In the role of Sales Development Representative (SDR), you identify sales opportunities, create interest and drive brand and solution awareness and preference. A SDR is primarily responsible for generating new business by following up on inbound marketing leads, sourcing outbound leads, qualifying interested prospects, and setting up meetings for the Regional Sales Directors that adhere to the qualification guidelines. To be successful in this role, the representative will nurture relationships, build value, handle objections, create urgency, open the sales cycle, and collaborate strategically with the field and marketing to create a sales pipeline that exceeds quota expectations.    In this role you will wear many hats, but your knowledge will be essential in the following:   - Qualify all incoming inquiries generated through web and marketing campaign leads  - Source new leads through cold calling and online research  - Successfully cold call and set up meetings for the enterprise sales team (via phone and email)  - Strategic sales capabilities that include a high comfort level communicating with all levels of prospects within an organization, balanced with tactical skills for a fast-paced, high volume lead follow-up and qualification environment  - You will also have a primary responsibility to educate leads/contacts regarding:  - Virgin Pulse’s value and key positioning pillars  - Solution differentiation from alternatives  - Key features and capabilities that map to contact needs and interests  - Purchase process steps and guidance  - Initial demonstration of solution capabilities as required  - Prospect into target accounts to find new revenue opportunities  - Provide feedback to Marketing regarding campaign development and execution  - Develop and articulate high-impact messaging that resonates with prospects, captures a value prop, and embodies Virgin Pulse values  - Consistently logging lead, contact, account, and qualification data in Salesforce.com  Report weekly metrics  - Work with Account Executives to gain insight into individual territory and key account plans and establish lead generation priorities and methods.  - Achieve quarterly objectives  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   The RBP Member Advocacy Manager is responsible for structuring, developing and providing leadership  to a team specialists who are tasked with delivering industry leading concierge level member services to our RBP plan members. This team consisting of member services specialists will look to this leader to empower and embolden through maintaining a culture of knowledge building and process training. Working closely with internal stakeholders (peers and leadership) as well as external RBP vendors, clients and partners to continuously strengthen our offerings to its current and future membership through enhancements and efficiencies.    In this role you will wear many hats, but your knowledge will be essential in the following:   - Responsible for the day to day and overall performance of the RBP Advocacy Team and results of assigned metrics/KPIs/SLAs/CSAT - Continuous training and development of RBP plan offerings for new and existing team members - Provides coaching through feedback management and performance  adherence - Maintains clear channels of communication with Account Management, Member Service leadership and Clinical staff in regard to escalations and client/broker sediment - Partners with the Account Management and Implementation Team to ensure seamless implementation of plan requirements - Represents Personify Health by regularly attending client reviews and vendor meetings - Partners with functional leaders to provide direct input into RBP product assessment and solutions to ensure alignment with organizational goals and vendor capabilities - Simplify and reimagine processes and procedures to improve Personify Health offerings You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As a Benefit Plan Builder you will be responsible for the build and maintenance of plan benefits for new and existing groups upon implementation, renewal, and changes. If you have experience in health benefits or claims management with excellent organizational skills and a strong attention to detail, this is the perfect opportunity to grow your career with a progressive leader in healthcare!    In this role you will wear many hats, but your knowledge will be essential in the following:   - Support Implementation and Account Management teams by consolidating information during new client implementation and/or renewal to ensure the accuracy of benefits - Create benefit SMART sheets - Translate benefits from ICD10, HCPCS, CPT, CDT and other insurance billing codes - Audit plan build work of other teammates   - Build out groups and upload benefit summary to website for members and faxback system for providers - Ensure compliance with applicable government regulations - Process Group terminations - Correspond with account managers, account coordinators, claims department, and other technical areas - Troubleshoot claims errors and refer escalated issues to team lead You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As a Senior Benefit Plan Builder you will be responsible for the build and maintenance of plan benefits for new and existing groups upon implementation, renewal, and changes. If you have experience in health benefits or claims management with excellent organizational skills and a strong attention to detail, this is the perfect opportunity to grow your career with a progressive leader in healthcare!   In this role you will wear many hats, but your knowledge will be essential in the following:   - Support Implementation and Account Management teams by consolidating information during new client implementation and/or renewal to ensure the accuracy of benefits - Create benefit SMART sheets - Translate benefits from ICD10, HCPCS, CPT, CDT and other insurance billing codes - Audit plan build work of other teammates - Build out groups and upload benefit summary to website for members and faxback system for providers - Ensure compliance with applicable government regulations - Process Group terminations - Correspond with account managers, account coordinators, claims department, and other technical areas - Troubleshoot claims errors and refer escalated issues to team lead You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   This is a full-time hybrid position supporting a government contractor in the Pittsburgh/West Mifflin, PA or Albany/Schenectady, NY area. The Health & Wellbeing Specialist is a client-dedicated member of the Virgin Pulse account team, focused on building a culture of health, enhancing health and wellbeing engagement, and driving health behavior change through awareness and activation. The Health & Wellbeing Specialist collaborates with Virgin Pulse account leadership and the client’s HR, benefits, and/or stakeholder teams. This individual will provide advocacy for Virgin Pulse products and demonstrate Virgin Pulse’s mission of Changing Lives for Good. This position will include approximately 10% travel for the first year and may increase to up to 25% for subsequent years.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Design, develop, communicate, and execute an annual health and wellbeing programming plan, in alignment with client’s strategic goals and priorities - Monitor, evaluate, and respond to program measurements and participant feedback, including operations and quality, to drive continuous quality improvement initiatives and goals - Serve as an integrated partner and the face of wellbeing to the client population, guiding members to appropriate resources and offerings - Engage and partner with client stakeholders and internal groups (Diversity & Inclusion, Employee Resource Groups, etc…) to build and support a culture of health - Leverage community partnerships to support client goals including initiatives related to social determinants of health, diversity and inclusion, health, and holistic wellbeing (mental, physical, social, community, financial, and safety wellbeing) - Collaborate with the client’s health plan and vendor partners to identify opportunities for health awareness and engagement, and to drive utilization of the client’s suite of health, benefits, and wellbeing offerings - Build, nurture, and drive engagement through a Wellness Champion Network across key client locations - Support Virgin Pulse platform enrollment and ongoing engagement to associated solutions, resources, and partners - Support implementation of health promotion programs including health screenings, flu shots, and open enrollment events - Drive localized health engagement and awareness through educational opportunities and creative programming - Conduct regular data assessment and reporting to internal and external stakeholders, to define opportunities, track impact, and determine next best steps - Collaborate with Virgin Pulse and client support teams including Marketing, Product, Business Operations, and Customer Service - Partner with Virgin Pulse peers to share best practices and opportunities to drive best-in-class services to our clients - Perform other related duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   As the Payroll Manager at Virgin Pulse, your role will involve overseeing and executing  the payroll processes for an organization with a global footprint. Your responsibilities will include a variety of tasks to ensure accurate and timely compensation for our colleagues across several countries. These day-to-day tasks include:   - Payroll processing in compliance with local tax laws, - Data verification across multiple systems to ensure accurate allocation of funds and reconciliation. - Cross functional collaboration to manage monthly and quarterly processes such as generating W-2, 1099 and other regulatory forms - Identifying opportunities for continuous improvement of global processes to enhance efficiency and reduce payroll operation errors.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Manage global payroll team and processes according to the established deadlines with internal and partners. - Maintain full calendar of global payroll regulatory and operational deadlines. - Set internal control procedure in accordance with management and internal audit expectations to ensure continuous compliance. - Timely, accurate and complete payrolls with constant focus on process improvement - Manage all payroll and payroll tax accounting processes. - Completion of all global payroll and payroll tax journal entries - Balance sheet account reconciliations & review of both payroll and payroll accounts. Ensure all reconciling items are cleared timely and accurately. - Adjusting and ad hoc journal entries as needed to support fiscal close processes. - Manage the setup of payroll system including earning codes, deduction codes, memo codes and tax configurations. - Maintain regular KPIs of payroll processes internal and external. Utilize KPI metrics and results to drive process improvements across the organization. - Establish and maintain all standards of customer service within the payroll team providing best in class customer service. - Set goals and standards for the payroll process across all countries including US, Canada, Europe and other countries. - Maintain a full partnership with HR Shared Services driving agreed upon timelines and procedures where processes intersect. Continuously implement process improvements - Maintain documentation of all payroll SOPs ensuring consistent & repeatable processes - Provide continuous training to the payroll staff and set expectations of continued technical growth. - Global Payroll Tax - Manage tax requirements for each location - Provide continuous review of all taxes and coordinate with finance & accounting - Complete registrations for all necessary locations - Maintain payment schedules for all taxes not directly processed by ADP - Establish tax configuration standards for the HR Shared Services team, ensuring accurate application of all Federal, State and local tax requirements - Legal Compliance and Internal Controls - Facilitate complete, accurate and timely filing of annual tax returns including W2s, Canadian T4s/Releves, and other global tax statements - Maintain standards for all garnishment processing - Act as the key liaison for internal and external payroll related audits - Implement controls where needed to ensure accuracy of processes and financial statement - Partnership with international payroll team and HR teams setting and maintaining standards. Provide assistance to establishing payroll in each country as necessary - Budget/variance salary analysis upon request. Maintain budget for payroll vendor fees You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? In the role of Regional Sales Director, you will be responsible for generating new direct sales of Virgin Pulse’s SaaS HR Technology solutions to private sector entities with between 1000 - 4999 FTE’s. VP’s Regional Sales Directors are responsible for following up on inbound marketing leads, developing outbound leads, qualifying leads, and pursuing a full cycle sale. To be successful in this role you will nurture relationships, build value, handle objections, create urgency, identify procurement cycles, and collaborate strategically with sales leadership to close new business opportunities. Our best and most successful Regional Sales Directors are able to consistently generate a high degree of trust with their prospects and clients. This is necessary to close a complex and often-personal sale with HR, Benefits and Employee Wellbeing professionals. The expectation will be that the Regional Sales Director’s industry reputation, knowledge of the market and job satisfaction will be heavily reliant on the delight of each new client as they move through the initial discovery process, solution building, contracting, implementation and launch.    In this role you will wear many hats, but your knowledge will be essential in the following:     - Achieve and exceed Annual Recurring Revenue objectives in your assigned territory.  - Forecast monthly, quarterly, and annual revenue targets to sales leadership on a timely basis.  - Develop strategic plans to maximize revenue across multiple verticals within the private sector.  -  Serve in a “hunter” capacity; hunt for new business and further develop opportunities.  - Creative lead generation initiatives through the use of direct mail, email marketing, external networking events, trade-shows, luncheon seminars, cold calling and research.  - Leverage Salesforce.com to build close plans, manage opportunities, and maintainaccurate forecasting and reporting.  - Demonstrate Virgin Pulse products to prospects via in-person or web meetings.  - Proactive outreach to get ahead of procurement cycles through ongoing outreach, sales efforts and support RFP team in managing procurement processes.  - Coordinate with Virgin Pulse Client Services on pre/post-sales implementation activities.  - Learn and maintain in-depth knowledge of Virgin Pulse product portfolio.  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

In this role you will wear many hats, but your knowledge will be essential in the following:   - Manage cross-functional requirements working/supporting engineering, Product, Security, and our Data Service Reporting Organization. - Support and evolve Personify Health's CI/CD’s release pipelines - Support continuous improvements to existing infrastructure, tools, and processes - Maintain and evolve Personify Health's Cloud computing infrastructure, focusing on cloud security, scaling, cost optimization, and automation - Evolve our technology roadmap, recommending and adapting to our evolving architecture - Develop and improve operational practices and procedures - Collaborate with developers to bring new features and services into production. - May provide guidance and coaching to junior devops engineers. - Perform other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   Reporting to the Manager, Service Desk, the Systems Analysis will work with the global Service Desk team, supporting 2000 users across 12 countries, and ensuring users are receiving appropriate assistance and service.   Core responsibilities will include ensuring efficient servicing of support tickets from internal users and will focus on Tier 1 support including ownership/stewardship of Office 365, Active Directory, Azure, Intune, and other cloud-based applications.  Additionally, the Systems Analysis is responsible for ensuring meeting rooms, corporate technology, and audio-visual services are operational across all offices.   This is a hands-on role involving servicing tickets while ensuring high levels of customer service quality and availability.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Reports directly to the Manager, Service Desk - Provide first level support to corporate users via phone and email to diagnose and resolve issues; escalating to senior team members proactively where required to ensure efficient closure of tickets. - Respond promptly to support requests and maintain the 4-hour response and 24-hour fix / escalation SLA. - Responsible for office deployments and the maintenance of technologies in that region. - Assist in resolving hardware problems, system upgrades, networking setup and diagnosis, software problems, backup issues and file recovery. - Assist in management of file transfer platform, creating and testing new connections, perform updates and changes to existing connections, review automation rules and workflows to aid in issue resolution. - Triaging tickets effectively - Assisting with SOC/ HITRUST evidence and audit requirements - Ensure tickets are closed with correct resolution to avoid tickets being reopened. - Manage end-user expectations and following up on end-user feedback. - Create and maintain a functioning Service Catalog within the ticketing system. - Ensure secure configuration of all user machines and systems to make sure OS and Anti-Virus patching is up to date. - Assist in maintenance of Active Directory and related accounts and services, including mail and file services through standard tools to ensure settings and accounts created / removed in a timely fashion. - Create process and user documentation relating to laptop / PC setup and review configurations before delivery to user, ensuring issues are fed back and corrected before deployment. - Assist in the procurement of hardware and software and manage configuration and deployment throughout the organization. - Track licensing statistics and manage IT asset list, ensuring all records are kept up to date. Help to maintain software licensing requirements. - Delivery of assigned projects within a timely manner. - Test applications and systems to ensure functionality before production deployment. - Assist with special projects as requested. - Perform other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   We are searching for an Account Manager to join our dynamic and passionate team. The successful candidate will be a skilled client management/success professional in the health tech space who is dedicated to their craft and capable of working under limited supervision. In this role, their primary responsibility will be working with clients to create a plan for their program while promoting best practice program design and ensuring flawless execution. They will oversee day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. It will be necessary to support other commercial teams with growth efforts and new logo acquisition as the Account Management SME. As an Account Manager, they’ll demonstrate internally and externally a solid understanding of the success drivers and best practices to maximise client retention, revenue growth, relationships, and reference-ability.   In this role you will wear many hats, but your knowledge will be essential in the following:     - Client Consultation and Management Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately. Overall knowledge of client, client expectations and goals to effectively present information, respond and follow up on questions and inquiries from clients. Establish effective relationships with clients to enable successful implementation, growth, and expansion of Virgin Pulse programs when appropriate to meet client goals. Where geographically feasible (i.e., UK) meet clients F2F a minimum of twice per contracted year. Plan and run on-site activation events for both new and existing clients to boost enrollment. Effectively communicate roadmap and engagement solutions with passion and excitement Prepare and deliver reviews for each client. Perform analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives. Serve as a customer advocate within Virgin Pulse and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings. Maintain a strong knowledge of the health and wellbeing space, plus competition. Trouble-shoot and resolve issues; work with the Client Delivery Team as appropriate and seek assistance of manager with questions that are more complex.   - Program Management and Service Delivery Maintain internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc. Create an outreach plan to reach all stakeholders within a client’s organisation Work with the client to understand organisational design, type of work environment, etc. and design a specific plan to maximise member engagement. Work with Client Delivery Team for appropriate collaboration and hand off; items include but not limited to: Eligibility specifications and file transfers: Data integration Accuracy and execution of all client program information In-year utilisation-based services Provide communication plans, in year program activities, challenges and training on how to use best practice materials, work in partnership with Client Delivery Teams for implementation. Serve as Subject Matter Expert for Virgin Pulse Analytics tool and be responsible for training clients to utilise the tool. Monitor engagement and modify arrangements as appropriate. Provide data and reports as it relates to incentive delivery and program completion. Perform special projects as requested.   - Project Management Work closely with Project Management Team for the successful implementation of new clients Establish and manage year-round client program plan(s) Oversee day-to-day account management activities for assigned accounts. Coordinate with appropriate personnel, such as Client Delivery, Client Solutions, Concierge Screening Coordinator, Business Analyst, etc. Ensure the success and quality by working with the client and acting on feedback as appropriate. Ensures timely and successful delivery of all program components. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   Personify Health is hiring a Senior Account Manager with at least 5 years of client service experience with a focus on health insurance and/or employee benefits to play a critical role within our growing organization. If you are great at building positive relationships, managing expectations, resolving issues, and finding solutions for clients this is the perfect opportunity for you!    In this role you will wear many hats, but your knowledge will be essential in the following:   - Serve as the main point of contact to support incoming service inquiries and refer complex questions to the sales team as appropriate   - Provide a positive experience by responding in a timely manner and offering creative solutions that meet their needs   - Initiate and monitor the renewal in collaboration with the sales team to evaluate the market, analyze plan data, and implement new strategies   - Manage the implementation of new contracts by overseeing the underwriting process and the installation documentation   - Maintain a thorough knowledge of HealthComp benefit related products and attend product trainings as requested   - Stay informed of regulatory issues that affect benefit plans and update clients when necessary - Gather product information and pricing to provide clients with comparison with current benefit offerings   - Compile competitor data and market insights throughout your interactions with clients and provide any pertinent information to sales management to support strategic decision making   - Document all interactions in the client relationship management system and maintain an orderly system for filing hardcopy and electronic information   - Meet with clients face-to-face to ensure business objectives are being met   - Monitor commission payments and make outbound calls to carriers who are delinquent on payments   You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The Account Manager is responsible for maintaining and enhancing client relationships using proven client service skills and focusing on core business functions. This position will be responsible for managing large business accounts and ensuring client satisfaction. Strong collaboration skills are required as Account Managers are often required to coordinate client requests amongst several departments. Account managers are also expected to present at final sales presentations and meet with clients on a regular basis.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Serve as the main point of contact to support incoming service inquiries and refer complex questions to the sales team as appropriate - Provide a positive experience by responding in a timely manner and offering creative solutions that meet their needs - Initiate and monitor the renewal in collaboration with the sales team to evaluate the market, analyze plan data, and implement new strategies - Manage the implementation of new contracts by overseeing the underwriting process and the installation documentation - Maintain a thorough knowledge of HealthComp benefit related products and attend product trainings as requested - Stay informed of regulatory issues that affect benefit plans and update clients when necessary - Gather product information and pricing to provide clients with comparison with current benefit offerings - Compile competitor data and market insights throughout your interactions with clients and provide any pertinent information to sales management to support strategic decision making - Document all interactions in the client relationship management system and maintain an orderly system for filing hardcopy and electronic information - Meet with clients face-to-face to ensure business objectives are being met - Monitor commission payments and make outbound calls to carriers who are delinquent on payments You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The Account Manager is responsible for maintaining and enhancing client relationships using proven client service skills and focusing on core business functions. This position will be responsible for managing large business accounts and ensuring client satisfaction. Strong collaboration skills are required as Account Managers are often required to coordinate client requests amongst several departments. Account managers are also expected to present at final sales presentations and meet with clients on a regular basis.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Serve as the main point of contact to support incoming service inquiries and refer complex questions to the sales team as appropriate - Provide a positive experience by responding in a timely manner and offering creative solutions that meet their needs - Initiate and monitor the renewal in collaboration with the sales team to evaluate the market, analyze plan data, and implement new strategies - Manage the implementation of new contracts by overseeing the underwriting process and the installation documentation - Maintain a thorough knowledge of HealthComp benefit related products and attend product trainings as requested - Stay informed of regulatory issues that affect benefit plans and update clients when necessary - Gather product information and pricing to provide clients with comparison with current benefit offerings - Compile competitor data and market insights throughout your interactions with clients and provide any pertinent information to sales management to support strategic decision making - Document all interactions in the client relationship management system and maintain an orderly system for filing hardcopy and electronic information - Meet with clients face-to-face to ensure business objectives are being met - Monitor commission payments and make outbound calls to carriers who are delinquent on payments You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The Account Management Coordinator will support the onboarding and ongoing process for new clients and provide exceptional ongoing service to ensure client satisfaction and retention.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Be a subject matter expert in all HealthComp products that are offered to clients, including internal processes and regulatory impacts - Work collaboratively across business functions to ensure customer needs are met - Follow through to resolution any outstanding items - Monitors on an ongoing basis internal performance to ensure clients needs are being met - Maintain accurate client records - Research, access and escalate to appropriate internal expert for client issue resolution - Work in collaboration with health Comp’s analytic team to analyze trends in data and make benefit recommendations based on trend analysis - Participate and/or host client meetings as appropriate - Organize and execute open enrollment strategy, health fairs, and employee education meetings as required - Support Account Mangers with contract renewal process - Collaborate with management regarding strategies for renewing accounts - Provide market and competitive information to management to guide strategic decision-making and market positioning - Understand and communicate regulatory changes and impacts to clients You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you?   The Account Management Specialist will support the onboarding and ongoing process for new clients and provide exceptional ongoing service to ensure client satisfaction and retention.   In this role you will wear many hats, but your knowledge will be essential in the following:   - Be a subject matter expert in all HealthComp products that are offered to clients, including internal processes and regulatory impacts - Work collaboratively across business functions to ensure customer needs are met - Follow through to resolution any outstanding items - Monitors on an ongoing basis internal performance to ensure clients needs are being met - Maintain accurate client records - Research, access and escalate to appropriate internal expert for client issue resolution - Work in collaboration with HealthComp’s analytic team to analyze trends in data and make benefit recommendations based on trend analysis - Participate and/or host client meetings as appropriate - Organize and execute open enrollment strategy, health fairs, and employee education meetings as required - Support Account Mangers with contract renewal process - Collaborate with management regarding strategies for renewing accounts - Provide market and competitive information to management to guide strategic decision-making and market positioning - Understand and communicate regulatory changes and impacts to clients You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Who are you? The Benefit Plan Build Specialist will be responsible for the build and maintenance of plan benefits for new and existing groups upon implementation, renewal, and changes. If you have experience in health benefits or claims management with excellent organizational skills and a strong attention to detail, this is the perfect opportunity to grow your career with a progressive leader in healthcare!    In this role you will wear many hats, but your knowledge will be essential in the following:   - Support Implementation and Account Management teams by consolidating information during new client implementation and/or renewal to ensure the accuracy of benefits - Create benefit SMART sheets  - Translate benefits from ICD10, HCPCS, CPT, CDT and other insurance billing codes  - Audit plan build work of other teammates   - Build out groups and upload benefit summary to website for members and faxback system for providers  - Ensure compliance with applicable government regulations  - Process Group terminations  - Correspond with account managers, account coordinators, claims department, and other technical areas  - Troubleshoot claims errors and refer escalated issues to team lead You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.